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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
J
Jennifer
3/29/2020
It’s not the tech I want to talk about. I’m sure my tech is great. I am paying for service I don’t even know for sure if I’m getting? I never the tech. Is that normal? Also, why did y’all come out in less than a month apart? I agreed to quarterly service. I did receive phones calls that y’all were coming out, but due to my work changing I was unable to get ahold of y’all to stop the service. I am not happy that $117 just came out of my account when I was told the service was going to be quarterly. Please don’t come back until the end of July!!!! I have two jobs and lost one. The reason I have two jobs is to make ends meet. I’m a single mom with two kids and college and in a ve...Read More


C
Carolyn d
3/29/2020
Justin was very professional. He called me, as stated in an email upon his arrival. Did outstanding work. I would recommend him to anyone.


D
Dennis C
3/29/2020
Ferney is exceptional at explaining the concept of treating and how it works. And is diligent about fully treating the property. Thanks!


Jan B
3/28/2020
I was here all day and did not see the tech arrive or perform service. No service performance notice was left on the door. I have objected to your auto charge on my account and am canceling my account with Aptive Pest Control. I will file further complaints against your company as needed.


B
Brian.p.rohr
3/28/2020
Your company does what they promise. STEVE was an embodiment of that. He was prompt, personable , professional and thorough in his work. He knows his business and solved my rodent problem. Thank you


D
Dara S
3/28/2020
Very professional and knowledgeable! He arrived and got straight to work - very efficient.


W
William C
3/28/2020
Jason Hansen was professional, courteous and thorough. He asked if there were any issues he could take care of that were not part of our usual service, of which we had none. He completed his work cleanly and did not disturb anything. Outstanding technician.


dcolwell
3/28/2020
Our technician was friendly and professional. He arrived as scheduled and introduced himself before beginning work, asking if we had any specific concerns inside or out.


Melanie S
3/28/2020
Russell seemed a little rushed as I tried to tell him about some of the bugs we’ve been seeing. Then I noticed he did not clean off the webs around the front porch at the eaves and light fixtures. I also mentioned that we were seeing ants on the front porch. I don’t think he sprayed the area I was referring to and they are still everywhere.


F
FRED S
3/28/2020
Mike did an excellent job & was on time and neat. Should be a good employee



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