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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Rich B
3/30/2020
Nothing against your technician, but we got 3 inches of rain in the hours just after the application. I don't think any of what was sprayed was around by the next day. I'd like for you to come back out and re-apply when it's convenient for you. I'm pretty sure this application was nullified in short order.


Mike B
3/30/2020
Marcus must be good as my Great Pyrenees guard dog didn't even say "woof" once. I noticed that the review had me located in Minnesota. That is incorrect.


J
Judy O
3/30/2020
My technician was Peter Lee and he answered all of my questions and explained in detail. I’m very satisfied with my service today.


J
Joanie B
3/30/2020
Mikayla was polite and listened to what I had to say about where we needed a bit more attention to our issue of ants and mice. Great Job!!


C
charles r
3/30/2020
viewed on my security cameras: he did an excellent job spraying all around the house. He used the hose from his truck for the whole application. The last tech only used a small hand held sprayer for the back of the house. He did miss spraying under the raised wood deck. If I see a problem there I will call for a retreat. Aptive has been good about coming back out if I see bugs running around. He did a much better job than the last guy.


renee4092
3/30/2020
The man did an OK job treating the outside areas but when I requested the basement steps be treated due to having wolf spiders there all the time it was a mess. I went to walk down the steps and there were puddles of insecticide on all steps. My socks were soaked. I feel that may have been a little overkill with the amount laying on the steps. I would not want a child or pet stepping in the liquid and tracking it all over the house. Please have the employee careful.


B
Brian
3/30/2020
I specifically signed up your company to deal with a specific problem. you are unable to deal with my problem due to your rigidity in policies. I have a rat infestation. Stopping by for two minutes to drop off two rat boxes is a joke.


Sharon P
3/29/2020
Justin called when he arrived which was great. He did a very thorough job. And I am very pleased with how well doing the outside also takes care of the inside. No problems at all to report there. Thank you!


L
Laura I
3/29/2020
I wasn't at home that day. However, we are so happy with the Aptive and the service we have received so far. Thanks for you work.


d.langley9
3/29/2020
Chris was very personable and knowledgeable. He practiced social distancing, which I appreciate. He cleaned my eaves of any insects and put special traps in the garage after spraying the outside of my house.



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