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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
N
Neeta P
4/7/2020
Marques Lemons was very thorough and informative. He also advised to call back if any new bugs show up. I thought that was really kind of him


Tony L
4/6/2020
Very nice young man he’s always welcome to service my house again


Gary R
4/6/2020
Jonathan Abbott made several helpful suggestions about what pest control would be most helpful in our yard and around the exterior of our house, then was very thorough and efficient in his work. I don't know if he actually knew more than our prior service agents, or was simply a better communicator. Either way, it resulted in the best service we've had since we started with Aptive. We would love to be able to arrange for him to return for future quarterly service calls.


M
Michael L
4/6/2020
Technician arrived on schedule. Communicated effectively and completed work efficiently. Followed my request to begin in front of house while my dog was in back yard.


N
nicole
4/6/2020
we contracted with Aptive to address a mouse problem. I explained that we started seeing droppings on the stove. The situation has only worsened, exponentially. We now hear them constantly and have even seen them. We have been meticulous about keeping our kitchen but the problem persists - has worsened - despite the warmer weather's arrival. I would have expected this when it were getting warmer not the other way around.


ukspree
4/6/2020
David was fantastic today and was really helpful and answered questions/concerns I had. Thank you David!


P
Preferredr
4/6/2020
Ivan was very professional, courteous, and asked if there was any areas that needed additional attention on our home. He did an excellent job covering all the areas and we are very pleased. Thank you!


Z
zuleika f
4/6/2020
Our technician was polite,on time and took all the proper precautions during current pandemic


A
Andrew R
4/6/2020
Jason Trocchia was polite and professional. He did a thorough job. I am completely satisfied.


T
Thelma M
4/6/2020
The technician was very knowledgeable, professional, courteous, and knew what he was doing.



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