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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Brian R
4/10/2020
Very nice young man. Very respectful and thorough with his service. Thank you


T
Terry M
4/10/2020
We had two hummingbird nests in the vines in the alcove above the front door to our house. From my second-story office I saw your employees arrive so I went downstairs to greet them. As I was opening the door, the technician was in the process of knocking down one of the nests--too late, he knocked it to the ground. Fortunately I caught him before he destroyed the other one--it has two eggs in it, and is a nest that has been used for several years. I explained that to him, and he was quite responsive. The point is, though, they need to be attuned to things like this. A hummingbird is not a pest; it's a wonderful addition to our lives.


A
Adam G
4/10/2020
Really happy with the quickness of getting things going. I called to get things set up on a Wednesday and someone was out on Friday morning to begin spraying. That process was lightning quick!


H
Henry S
4/10/2020
Good afternoon Aptive, thank you for your service. I appreciate your technician coming out to spray my home to treat for bugs, spiders, and ants. It’s early spring and it’s a great help to rid my home from all the creepy crawlers outside. Thanks and I appreciate your service. Henry


K
Kelly W
4/10/2020
Due to the social distancing, I did not directly speak with our technician, but in the past he has always been courteous and thorough.


F
Frank C
4/10/2020
Jason was the tech who serviced my home. He was on time and performed the necessary service. I really appreciate his proficiency.


rdmurphy04
4/10/2020
Americal was very polite and efficient and kept me informed by phone and practiced proper social distancing.


Anthony L
4/10/2020
Excellent job and customer service very happy with everything will highly recommend to others


cpricardo0731
4/10/2020
Very c courteous and timely appointment. Asked if we needed any additional service, high customer service!


HotRod H
4/10/2020
It was nice to finally meet you Roger. I noticed you made an extra effort today to remove the spider webs from the perimeter of the home. Thank you for doing this for us, it is very much appreciated!!! Be safe out there. Brian and Heather H.



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