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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Jacqueline B
4/11/2020
Incredibly thorough and polite. The best we’ve had so far. He took the time to really look around, and get any cobwebs, sprayed the perimeter, etc. (all things we know are supposed to be part of the regular service but are often missed). We didn’t feel he was rushing just to check the box. Please send him again.


awevans67
4/11/2020
Service Pro M. Gayfor always does a great job. He completed yard inspector ants, wasp, and de-webbing.


larrydmikels
4/11/2020
Your technicians are always very professional. The always touch base on what they are doing, explain things clearly and ask if there is anything else they can do. I always recommend you company.


C
Clarence A
4/11/2020
We like David: He seems very knowledgeable, as he thoroughly explains everything to us = Where he's spraying, what he's spraying or putting down, what they will do, how the pests will react and what to expect. He always asks if there are any "hot spots/areas of concern". We are very happy so far. My only concern and it's probably not David's responsibility is that we are given a date of service but no time frame of when to expect him. Also, for this follow up I can't find anywhere = phone call, text or email from Aptive stating that David would be coming for a follow up. That's the reason for only 4 stars. Thank you!


T
Tom G
4/11/2020
Larry was professional and easy to work with. Thank you! Sorry for the delay.


Bill Y
4/11/2020
The lady that did the service was very professional and pleasant, she explained what she was doing and was very knowledgeable in your service.


tessamcleodbrowne
4/11/2020
Damien was very polite and professional. He did an awesome job. As usual.


M
Maria S
4/11/2020
Didnt service one of the major mice feeders outside.... I need someone to come back and fill it. Thank you


mumonline1
4/11/2020
Jason did my application and cleaned up around the house. He did a good job as he usually did. Very nice gentleman and pleasant to speak to. Thanks Jason.👍


A
Allen R
4/11/2020
Very friendly, professional and well trained at his work. Dealt with me in an excellent manner and did the work required with adequate explanation for the customer to understand. Hope to have a successful and long relationship with the Aptive team. Thank you.



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