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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
tyrashannon4
5/2/2020
Justin and Anthony did a great job! Justin is always very nice to talk to and it was good to meet Anthony for the 1st time. Thank you for your great service!!

R
Renae S
5/2/2020
Eric Dawes was our technician. He was very friendly and very thorough! He listened to all my concerns and addressed them all! Thank you!

D
Dan B
5/2/2020
we appreciated Linda"s help in determining what a unknown growth that showed up on the underside of our deck was.

joanne51281
5/2/2020
My check today was very knowledgeable and helpful. He put the right traps in the house to get rid of the moths. The tech I had before put the wrong traps in my bedroom he put a mousetrap instead of a moth trap. please make sure he gets his $5 and I appreciate him coming to the home today Thank you.

Mark T
5/2/2020
Blake did a great job with no interference to the household. Thanks Blake!

Scott S
5/2/2020
So I called to suspend services months ago and relayed I was moving and did not know the new address yet. Months later someone went to service the house I moved out of last January/February.... Im sure they gave great service to a strangers house but I don't live there and haven't in months. I did not authorize this service and will not be paying for it. I will be calling to complain later today.

Lois J
5/2/2020
Professional and knowledgeable. Genuinely interested with providing quality service to keep the undesirable pests at bay. He did a thorough inspection and gave me a report of what he does.

3rdkingtuck
5/2/2020
Had my house serviced this Friday by REMY LAMY, he did an excellent job. Wish every business had employees like him.

Ignacio O
5/1/2020
Excelente service, great personality, very friendly. Reached to complicated spots to do the work.

betsylp72
5/1/2020
Ryan was very pleasant and knowledgeable, will continue to use Aptive for many years to come!!

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