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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
S
Sara S
2/17/2021
Jose was excellent! Went above and beyond. He notified me when he arrived and asked if we had any concerns For him to address, and then let me know before he left that our house has areas of concern where rodents can crawl under, that we need to address. Thank you Jose!!!!


M
Miki W
2/17/2021
I left note for the instructions and gate code. The technician even rang the door bell spoke to my daughter and she also let the guy know the gate code. But I received text message says that he could not access to the back yard and I need to reschedule if I want to get a spray in the back yard. Please have my code on your file and hope this not happens again.


Matt K
2/17/2021
I felt like I was charged money for A service that wasn’t performed, upon inspection after the tech left the house, I found no foot tracks in the snow going around the perimeter of the house indicating that nothing was done. With no tracks going to the mouse bait station on the north side of the house showing that that wasn’t inspected/refilled. Great I was sent a picture of the card with “what” was performed but not of the work being done. If spray was used I should see evidence of the tech walking around the foundation of the house doing so, which again was no evidence. Very disappointed


M
Maureen
2/17/2021
Very efficient and friendly technician. He treated all the areas I requested and followed all my instructions.


Jessica L
2/17/2021
Jamaal Ellis was very professional and personable. He even followed up with a video. Very nice touch to the service.


C
Craig Q
2/17/2021
did a fine job especially walking in 1 1/2 feet of snow around the house.


denny1carguy
2/17/2021
He’s terrific! Thorough. Great attitude. You should promote him. Reflects well upon Aptive.


exalted
2/17/2021
Good work, let is know what he was about to do and how long it would take. Very professional. Thank you.


Limor L
2/17/2021
The best ever I would like him to come every time I need the service His knowledge and the hard work he did 👏.


mckaigpj
2/17/2021
The Tech was great as they always are!! The Best part about aptive!



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