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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
irenemartin93
7/14/2020
Alex Morris was very polite, professional, and customer-focused. Alex also addressed all of my questions and concerns


Z
Zaina Z
7/14/2020
He announced that he was here and what he was going to do. Asked if I wanted him to check out with me before leaving. Very professional.


J
Joe M
7/14/2020
explained everything he was going to do, then completed it in a timely manner


D
Dan M
7/14/2020
I would like to know how you treated the side yard and back yard when you came unannounced with no one home and a gated iron fence encompassing the yard??? You will need to come back at a scheduled time to get to the rest of the property. DO not invoice this visit!


kathiw2627
7/14/2020
I was extremely pleased with Jeffrey Ehlers service today. He was personable, willing to answer questions and did a thorough job. Thank you for employing people with excellent work ethics and great customer service! Kathi Walker


M
Marilyn J
7/14/2020
Polite and efficient, Josh did a thorough job of applying the pest control and eliminating cobwebs, spider webs and other debris in the gutters and corners of the house. He thoroughly explained the process of the application and what to expect in the coming weeks, and was available for any questions I might have.


vasenmen
7/14/2020
Very efficient and thorough !! First time we are doing this treatment so far all is good


C
Christy G
7/14/2020
Kyle Henson came out today for our first treatment. He was very professional and explained exactly what they would be doing. He told me when they were finished they would come back to the door and let me know they were finished and what they found. He did everything he said he would do. He was friendly, easy to talk to and explained things so I could understand. He had someone else with him that was training. He was very nice and professional too.


U
Uncle P
7/14/2020
Technician was on time , polite and professional! Answered all my questions with patience!


trode29032
7/14/2020
I was asked by the salesman if I would be available for my first treatment in the afternoon. I said yes little did I know 7:50 pm was in the afternoon. I work at 3 am so I was asleep at 7:50 pm.I did not receive the treatment in my kitchen and in my garage like I was told was possible since I was asleep and couldn't let him in. Next time I will know afternoon means until 9pm or so!



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