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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,240 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11240 Customer Comments & Reviews
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I had a problem with the garage door opener. After checking it out, I was told, they were installing a new door operator! Now my garage door opens and closes as it should! Thanks for the quick a satisfactory results! Ron
5 star service came the next day and fixed the plumbing problem.
The guys name was Jonathan very professional and courteous and explained what was the problem was.
This is the first time using Choice, I was impressed.
the plumber that fixed disposal leak deserves 5 stars.the plumber who checked leak in basement deserves o stars he just wants to make money on our heads no counter top or cabinets need to be moved the elbow can be seen and fixed in the basement,thats where the leak is likely to be ill check it and fix myself rather than be ripped off by a inferior plumber he is so unprofessional compared to the other plumber.....
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the service provided by our technician. In efforts to enhance the technicians service and performance, we have submitted your feedback to the Director of Vendor Relations, who will review and address this matter accordingly.
This was the first honest repair person I have seen. Being this was the 5th visit by someone to repair the same issue.... he advised me that this issue with my Samsung refrigerator cannot be repaired. He advised me that this issue is recurring in Samsung refrigerators and mine was the worst he had seen. He indicated that the burn that was behind the part he took out was dangerous for me I had asked priorctepsir people about this burn mark and they blew me off. This was the most honest and forthright repair guy who had come to do needed repairs for me thus far. He said the issue cannot be repaired... it was simply not repairable and the same issue will keep happening. I will be... Read More
Not always the company but the representative (contract person) A/C went out on weekend, temp in mid 80's, called Choice for repair and a repairman arrived Monday to check the unit, after a very short time informed me I needed an electrician to repair ( he did not work on mobile homes), collected his fee and left without even checking the outside condenser or looking at the outside unit. NOW comes the good part, Choice sent another repair man out, who immediately checked the outside compressor and found a wire loose, which grounded the connection shorting a circuit. He came inside and checked the unit inside and found the blower motor was not working and would have to be replaced, but... Read More
Scott was great. He fixed my toilet in like 5 minutes. He was professional and pleasant.
This is the second time we have had a home issue that needed attention. BOTH times CHW was prompt, professional and totally saved the day. They kept us in the loop with phone and email communications and sent us extremely wonderful contractors who we would have never even known about before CHW. We absolutely recommend CHW to friends, family, co workers, anybody who asks!
The servicemen were rude and didn't know what they were doing. All they were concerned with was selling me a maintenance job which I turned down.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Angie’s List Reviewer”
They come when they say they will be there, and fix the problem and wear shoe covers in your home on the carpet. Yea! for them in Texas from Ron in Granbury, Texas 4-10-2019
Your replacement cost didn’t even cover half of what it cost me to replace my dishwasher . This is a rip-off!!!
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.