Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,239 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11239 Customer Comments & Reviews
Loading Reviews ...
I had a very informatitive phone call with TJ and he was helpful and knowledgeable. I was very impressed with his company and the way they take care of their customers. I ended up signing up for a six year contract. After looking it over, I was sure it would be right for me. Rich
Toilet Repair.
Customer Service answered promptly and set up an appt. the assign repair company called the same day to confirm the appt time. Tech Mike called from J&L plumbing ahead to advise of his ETA. Upon arrival he quickly diagnosed and repaired the issue, had all the appropriate parts. The tech was very professional and knowledgeable and educated me on the repair process. He had protective lining to protect my floor from water and cleaned up before leaving. Very positive experience!
Easy to submit a claim and response was quicker than anticipated. Great service.
He was on time and very efficient and pleasant. He had the necessary parts with him and fixed my dryer quickly. Good service!
Technician came by 8:30 am April 4th! He was able to pull a lot of hair from the sink pipes! Thank you!
This it the second time we've had a claim. The first service provider told us that Choice Home Warranty still owed him a bunch of money for work he has done, and didn't want to order a part for us because he was afraid he wouldn't get paid. The second service provider doesn't know how to schedule. We took off work 3 separate days, waited at home ALL day (because they give you a 5 hour window) and nobody showed up. All blaming each other about the scheduling mix up. Both times the work did end up getting done, but it was a complete hassle. Also, each time the service providers asked if we were Choice Home Warranty Customers they kind of rolled their eyes like they don't like working... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.
A onetime free service call fee has been placed onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Service provider came late. Appliance was not replaced and cash back clause offered less than 40% of the appliance cost. Not worthy and going to cancel subscription after the year. Terrible experience with the case manager that did not respond my calls.
Not a pleasant experience.
Mauricio
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.
A onetime free service call fee has been placed onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Outstanding customer support and technician fixing issue on time as per schedule.
Thank you.
Unfortunately my first claim was submitted 5 days after we purchased our new home, I was worried about not being covered, made the call and within 24 hrs everything was taken care of. Our experience was better than expected.
I had one appt set for a refrigerator no one called or showed up. I called Choice 2xs and they could not reach the technician either. I guess they should contract with more reliable people. Very disappointed. I had a second appt with a tech from Orlando. I live in Ormond Beach. He had to replace a part but the part he needed was in Jacksonville or Orlando, Choice would not authorize the travel for him to get the part so I am without a refrigerator for a least another week. I think that a HW is a racket, they are not for the customer it's all about the money.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.