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đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,240 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11240 Customer Comments & Reviews
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Choice is so much better than my previous company. I never knew who was coming or from which town. I waited 10 days on a plumber. Have had no problems with Choice. Since I have only used the plumber, I donât know about the other services. I love Chris the plumber.
I called about a repair for my washing machine, they called back and was willing to give me an appointment the next day. I had to reschedule to have someone home and they came the day I requested. Choice Home Warranty has made this transaction easier than I thought it would be.
I had a small, at least I thought it was, problem with the dishwasher. I called choice warranty and in 2 days the schedule for the appliance man was set. He was very good and was very pleasant.
not satisfied with the person that was sent out to fix microwave .my appointment was between 11:00 to 3:00 person did not show up till between 4:00 and 5:00 on Tuesday of this week looked at it decided what was wrong with gave them a check for 60.00 dollars. when they left I asked him what time he would be back on Wednesday he said 10:00 never showed up or called. I called them and left a message and never received a call back. I am very dissatisfied with them.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Ms. McDonald,
Choice Home Warranty appreciates your feedback as we do not condone unprofessional behavior. Our Consumer Advocate will contact you directly to provide further assistance.
So far our experience has been excellent. The very next day after we put in our claim we heard from the technician and he was at our house the next day. We're waiting for a repair part but we are very satisfied today.
Customer service is good. Covering repairs are terrible. Most company i worked with in the past will pay for all repairs. I would not use your company again.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Thank you for your feedback Mr. Vinh.
We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/.
CHW
I was told by the service prison this was a factory defect. I check on this and found out that could be a possibility. However it could also be a clogged drain. He did not physical look at this. I have asked him to come back and see if this could be the problem. Have not heard back from him.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Ms. Apperson,
We regret to hear your unit is still experiencing failures. We have reached out to our technician to return to your home to further diagnosis your unit.
Thank you for the quick response and MJS Plumbing is fantastic.
CHW is by far the worst home warranty ever. They are very misleading and look for ways to not pay out. I was told that "if they couldn't fix it they would replace it". That has been far from the truth. I submitted a couple of claims to CHW and they paid $0 or fixed anything that was wrong, but I was still liable for the service call fee. I canceled my policy and no longer want to be a part of this!!
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy.
We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/.
I have made 2 claims. Both for appliances (washing machine and refrigerator) both times they are quick to respond and set up a service appointment with an independent subcontractor. And both times they decided it was better to replace the appliance rather than repair. That is where the negative part of my experiencehas been; they do not actually replace the defective appliance but instead offer a cash sum for you to replace it yourself. The money does not cover the replacement cost of a new one. (About half of retail cost for same brand new appliance)
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.