Lemonade Pet Insurance
Lemonade Pet Insurance
ConsumersAdvocate.org
16 Customer Reviews - see all comments
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Lemonade Pet Insurance offers affordable coverage for cats and dogs with flexible plans customizable to your pet's needs. Known for its fast AI-powered claims process, Lemonade covers accidents, illnesses, diagnostics, and surgeries. Optional add-ons like wellness care enhance coverage, making it ideal for pet owners seeking quick, hassle-free insurance with broad nationwide coverage.
Pet Insurance Starting as low as $10 per Month
- Save Big on Tests, Vaccines & Essential Care
- Coverage for Spaying, Neutering & Microchipping Available
- Up to 10% Off with Bundle or Multi-Pet Discount
- Unclaimed Premiums are Donated to Charities of Your Choice
*Not available in all states.
Latest Lemonade Pet Insurance Reviews
BE Aware!!! signed up last year 2/14/23 for a new rottweiler puppy, price was 864 a bit cheaper then the competition, i filed no claims, just received my renewal of nearly 1900 dollars! an increase of about 120% is insanity
have 2 other dogs that we use another company for which increase a bit yearly which is fully expected
also most contact is via email or chat messanger( i personally hate)
So far I am not impressed. I'm not sure who is writing reviews on line for them - all I have done is pay premiums and when I submitted my dog's wellness & vaccines this week it went into "being reviewed" status. Others say they pay same day, but that is not my experience. I am still waiting. I will update this if they ever pay (and obviously will be canceling the insurance & trying to figure out where to report them in my State if I don't hear back in a timely fashion). 2/5/24: Crickets. Still waiting. Not sure why these folks with cats are getting immediate payment. That has not been my experience in getting wellness covered for my dog. I have to give a star to comment, but would give... Read More
Watch out bait and switch!
Paid for insurance upfront and they have denied every claim. My dog had a thyroid problem and was ganing weight and they refused every single claim over 13 claims. Customer service is non existant and wish I never got involved with these mobsters!
This is absolutely the worst pet insurance I have ever used. It does have some positives like quick pay but the customer service is nonexistent and the coverages where vastly different from what I thought I was getting. Don't waste your time or be fooled by the low premium..it's a rip off and not there for they said they were
This is absolutely the worst pet insurance I have ever used. It does have some positives like quick pay but the customer service is nonexistent and the coverages where vastly different from what I thought I was getting. Don't waste your time or be fooled by the low premium..it's a rip off and not there for they said they were
Our dog had seizures for the first time at 5 years old. Because this was our first claim, Lemonade requested medical records for the previous 12 months. Skip ahead one month from the initial claims submission and now their underwriter is asking for his neuter records from when he was 6 months old (4 1/2 years ago). The reviewer claims this is standard practice and written in the contract. The contract clearly states "nose to tail" medical records for previous 12 months. Requesting records for unrelated medical care well beyond the contracted review period service stinks of intential delays or intent to not pay. Multiple emails and multiple platitudes but we are still not reimbursed over a... Read More
I am very fair and very honest, I have to 3 policies. Well as of 9/12/22 I've cancel my policies on my 2 dogs. My experience with this company has been less than 1 star or should I say stone. Horrendous is a lower case. My dog had to be seen by a Vet for a MINOR illness -they denied my vet visit which they claim "Vet visits are not covered" I appeal they're answer and was still denied coverage after paying over$130 a month for (1 year of payments of $130) just ONE dog because of her age. MY point: What's the point on having Pet Insurance if this company denies Vet Visits or see it as additional coverage? If a pet owner gets pet insurance is for the same damn reason to be able to take... Read More
They hide behind "preexisting condition" to not pay benefits. My dog had a huge lipoma on the side of his chest, the size of a softball, that ballooned out and had to have surgery. He's 11. Because during an annual exam years ago they noted a couple of small lumps on the other side of his front chest that never needed treatment, no coverage because of a preexisting condition. What a bunch of bs (sorry). DO NOT PURCHASE INSURANCE FROM THEM. Also, took forever to process the claim. Too bad I had to give them 1 star.
I've read the reviews and I understand exactly what everyone is talking about. I've been put off by their process, the not-paying-for exams clause (even the pre-surgical consultation), their app, the personal info they request in order to reimburse and right now by their review process. But I've managed to work through all of it by reframing it, etc. Right now, I'm in review for a $3000+ surgical bill. Pretty straight forward claim, all the details were provided and support the claim. Yet the reviewer, someone new to our case, even though we've been dealing with this same medical issue for about 6 weeks and have had several related claims reviewed and reimbursed, sent me an email asking... Read More
I would recommend anyone looking for an insurance for their loving pet to look somewhere else, there are other pet insurance that are clearer with what they cover and less sketchy. I paid lemonade for almost a year for my 2 dogs and I regret deeply have given my money to them after all. They claimed to cover accidents which is why I care the most about having a pet insurance, Sadly when it happened they told me they don't cover the accident exams. So what are they covering? It is ridiculous. They gave me some specific words in their policy where it says they don't cover it, but in another section there are other words where it says they cover it and when I asked about that and why they... Read More
Wanted my personal Info to get quote then told me they could not insure my Pet. Smells like a Scam.
If I would have known about the crazy claims process, and then at the end of it all, the only method to be reimbursed...Is that you want my Bank Info, and social security number....seriously???
Big mistake
We had them for 6mth dog tore his ACL its not covered. They are a scam DO NOT buy their insurance they are garbage.. won't cover .. SCAM lemonaid is a joke
Prices are fair, however to file a claim one must go through the craziest process. Reason I’m going to another company and paying more —the hassle of filing a claim.
how do I cancel a lemonaide pet policy covering two pets;I think the claim process is crazy.
The claim process is a complete joke -- they make you enter each line item of the vet bill manually through a mobile-phone based chat system. For a new company that's trying to "re-imagine" insurance it's hard to believe they'd create such a cumbersome system. Total fail and not worth the money.