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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
eubankrob1
7/17/2020
The link I need to click for the extra 5$ does not work. He did a good job though.


D
Donnie
7/17/2020
Bronson did a great job. He was very informative and professional.


T
Toni W
7/17/2020
Always professional service displayed by Adan Dickinsons. Called upon arriving & asked if I was experiencing any issues (I haven’t since enrolling in your service) and cited policy that if I do just call for fee- free follow up. Can’t ask for more than that! Thank you and all stay safe!


Carlos W
7/17/2020
My technician was very Polite and Very Knowledgeable prompt very respectful and extremely thorough


Krissy M
7/17/2020
I think he either accidentally serviced the wrong house or purposely didn't come. I was sitting on my couch in the front living room when I saw the Aptive truck drive by slowly and the driver lean foreword and appeared to be looking at our house. I went to the front door but did not see the truck pull in my driveway. He kept driving down the street. I thought maybe he was going to have his lunch first, it was about that time. A little later, I had been outside in the backyard with my son when I got the email at 12:50p that our house was serviced. I was home all day. No one ever came. My dog never barked. There was no note on our door. I had been up since 7am with my 15 month old. The vis...Read More


lisamsayar
7/17/2020
Jahleil Brown was very thorough, making sure to get to all areas of our property, and he was very pleasant and professional!


Allison H
7/17/2020
I specifically called to ask for a time window for my appointment so I could make a quick trip to the grocery store. I was told 11:20 but allow for a window of 11-2. So I ran my errand and returned home at 10:15 - a full hour before the appt only to discover the tech had come at 9:15 while I was away, a full 2 hours before the scheduled time. Because I was gone, my back gate was locked so he didn't do the backyard at all. The company still charged me full price. The tech did not call me to let me know he was coming 2 hours early. As far as I cm concerned, the job was incomplete and the tech should have attempted to call me to finish it.


J
John B
7/17/2020
Eusebio Alvarez arrived on time and was very courteous. He did a thorough job and i am very pleased


Andrea R
7/17/2020
Awesome Job Noah and Max! This is our first service so we will let you know the results we see. Thank you.


tepshy
7/17/2020
Pest Control Technician, James Bush, was professional, thorough and friendly. Great service.



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