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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
jeberhardd
3/11/2021
He was very nice and professional. He pointed out a bees nest that he had removed.

Cheron P
3/11/2021
This was the most thorough technician I’ve had to date. I was denied access to enable him to get the extra $5 so please make sure he gets it.

J
Jim O
3/11/2021
The technician was fantastic. He phoned prior to his arrival with an estimated time and inquired if we had any special needs. He went above and beyond by entering the crawl spaces and spraying in those much needed areas. Overall fantastic service. Thank you!

pvallely340
3/11/2021
I am very pleased with the quality of the service provided by this company. I receive text messages of the date service is being provided and am able to indicate any problem areas. The technicians let me know when they arrive and discuss any requests I may have.

pennymeefong2
3/10/2021
I appreciate getting a call when he was on his way and a call when he arrived. Thank you! I was very happy with the service today.

D
Debbie
3/10/2021
We have had Aptive for about 2 years. We are are very pleased with our service tech. Deno W. He is a really nice, polite man who takes pride in his work he does for us!! He always checks with us to see if there have been any problems or issues he needs to address doing the appointment. I highly recommend Aptive. Thank You, D.P.

loycew738
3/10/2021
Grant was a great technician. We would love to have him every time. He was very thorough, polite and professional.

M
margaret t
3/10/2021
Shawn was very professional and did his job excellent. Shawn was very helpful explaining what he was gonna do and gave me sticky traps for my garage.

Crystal R
3/10/2021
Helpful and works hard. Cleared out my webs! Did his job! Professional!

R
Roney
3/10/2021
Great service, timely and helpful advise. Prices are just right. Technician takes excellent precautions of COVID (masking, foot covers, etc)

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