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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Sarah C
8/6/2020
Chris was super friendly and helpful. He explained everything in a way that I could understand how to fix our mice issues. I am extremely thankful for his patience with my questions.

Michael L
8/6/2020
This tech was the best one we have had so far. I wish we could get service like this all of the time.

mhelmick62
8/6/2020
Austin was very courteous and thorough while treating my house inside and out.

bridget2377
8/6/2020
Jarill Mills did an excellent job. He was very thorough. He explained the need for us to remove small children from the area for a couple hours. Im very thankful he made sure to mention that concern. Jarill was professional and completed the task in a decent amount of time.

T
Therese B
8/6/2020
Noah was excellent! He discovered a huge hornet's nest under our eave & was able to eradicate it. Job well done! Highly recommend!

E
Ed S
8/6/2020
Max Fairbourne did an excellent job. I want him to come back for my next treatments if that is possible. I stepped outside and he told me to be careful because of the wasps flying around he had just taken care of. I never would have seen them if he had not told me. He explained what he was doing and we discussed the vole traps and how they were working. I felt very good about the job he did. He deserves the 5.00 bonus he is eligible for. MAX, JOB WELL DONE.

Linda D
8/6/2020
THEY DID A GREAT JOB GOT RID OF A BEES NEST I WOULD RATE THEM A TEN

L
Laprisha L
8/6/2020
Nice, fast, and professional service. They were extremely friendly and answered all of out questions.

H
Hayden W
8/5/2020
Did great, friendly, and was flexible with my schedule! My technician was very on top of everything and kept a line of clear communication. Thank you!

dgeary41
8/5/2020
Service tech took a lot of time for treatment. Other techs come and go within minutes so prob why retreatment is necessary. I appreciated the time he took.

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