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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Ingrid B
8/7/2020
#1-sending an email on the day you show up, is not a notice. We were told there would be a phone message left 3 days before. Sending an email on the day that you show up gives us no time to cancel, or change days. #2-I get it, equipment breaks. Our service was started on Tuesday, but a piece of equipment broke before the house interior could be started. We were told the tech would be back on Friday. No call, no show on Friday. #3- you are very eager to take my money and have me refer a friend... Let's try to complete the job at hand first. Your customer service is lacking.


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xerdyf-mubjeC-4vyqta
8/7/2020
After waiting all afternoon for pest control, we received a phone call from Sergio Garza. Since we did not recognize the name, we let the answering machine pick up and listened to the message. He said he would be here in thirty minutes. After arriving he did ring the door and my husband answered to be told that pest control was here. I went outside to let him know that we had ants and he said that he did not see any mounds. Told him that there were no mounds and that the ants were spread out under the grass. Since I had been pulling weeds, that’s when they came out He asked me if I had flags to mark them and I said no. He wanted me to Mark the ants and He told me that since ...Read More


saengkeowpornphet
8/7/2020
Brandon Bogan was a company man. Very professional and friendly. His work help changed my mind and made me feel better about hiring Aptive.


S
Shaq
8/7/2020
So polite and well mannered. Very proficient and fast! I would definitely recommend.


P
Pat F
8/7/2020
Michael Massey was the technician who applied our initial treatment. He was very polite, upbeat and thorough. He had a great sense of humor and was did his job very well.


D
David V
8/7/2020
Friendly, informative, and knowledgable. Answered all my questions. aptive has served me well.


L
Letoyia V
8/7/2020
The tech was nice and explained everything before he serviced. Glad I chose Aptive to keep my home and yard free of pests!!!


R
Robert H
8/7/2020
Our technician Jordan Moore was excellent and went above and beyond to perform the service we needed.


gaz81gt
8/7/2020
Helpful knowledgeable and very consultative. Explained thoroughly what he was going to do and if I had any questions.


J
Juan F
8/7/2020
Excellent, James is very knowledgeable about his work and listens to what we need . James was very professional



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