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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
W
Wayne O
9/9/2020
Overall did a good job. Missed some cob webs on patio furniture. Hopefully more diligent in the future.

S
Saji32
9/9/2020
Terrible. He has no customer service skills Please don’t send to my home anymore. Thanks

Natasha T
9/9/2020
Zachary C did an excellent job and was friendly and professional. He got the job done quick and checked in before leaving which I always appreciate. Thanks!

S
Steve L
9/9/2020
Kevin was great but there was a small disconnect between what the Sales Office's expiation of what would be done vs. what Kevin said would be done...but all is good! Thanks

R
Ron B
9/9/2020
I told the technician I had noticed cockroach droppings, but had not seen any so far. He sprayed around the outside of the bay window in my kitchen, think the nest was outside. I will call you if his plan didn’t work. Thanks, Ron Batesole

tymalikc
9/9/2020
Dindial Mahabir was very professional. He did a great job. He was thorough in his job. He explained everything in detail.

V
vtrimble
9/9/2020
He was prompt and thorough today. He asked good questions, let us know when he was done and knew what he was doing. Thank you for the revisit. Hopefully no more bug revisits.

kevnjoni75
9/9/2020
Professional, attentive and knowledgeable service technicians. Effective treatment that keeps pests away.

josh.boldenow
9/9/2020
Arnelle Judson was great and went above and beyond. I tried twice to click on the link to get him a $5 bonus because of the great service, however the link would not work. Please consider this as my testimonial for Arnelle’s professionalism. Thanks! Josh

W
Wendi N
9/9/2020
Felix was the best! He was encouraging and kind, compassionate and helpful! He went above and beyond what we expected. Thanks!!!

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