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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
dsuejacobsen
9/11/2020
Donnelley was friendly, thorough and very pleasant. He explained things and was helpful.

Jennifer S
9/11/2020
Tyler did a great job with a tricky problem and very friendly service!! Thank you!

sacampbelljr
9/11/2020
He was personable, respectful, professional, positive, persistent (with contacting me and the bugs), and an overall great experience.

J
James K
9/11/2020
He was very nice clean and polite, talk to me on what he was doing, great technician

W
Wendy
9/11/2020
technician was very polite and quickly came in and completed the job to my expectations.

Reid S
9/11/2020
We were home all day, and left at 3:30, we'd really hoped to have caught you while here to point out all the trouble spots the bees are living. I'm certain you didn't know about the deck railing hive, the mailbox hive, and I am not sure you treated both hives on the front of the house. I saw a pic of one in your review. If we knew when you were coming it would be helpful to hit all the worst, not obvious spots. Can we get more specific than the day of the week next time? Can you come back and hit those problem areas?

mscrys03
9/11/2020
I’m only giving 3 stars because it won’t allow me to leave 1!! Service sucks! They lie! No one has done anything at my home! Stop taking people’s money! Nothing more than a pyramid scam!

J
Jaford L
9/11/2020
I would like it very much if you would send her every time she done a good job thank you

cherie.szabo
9/11/2020
Did not knock down Spider webs. Salesman said carpenter bees were covered but spray technician said they aren’t covered. 🤷‍♀️

M
Margaret M
9/11/2020
Company in America did a great job. He was very professional and wear a mask, gloves and booties while in my home. Which I greatly appreciated.

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