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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
LaNette B
9/12/2020
Duran Hill certainly did an outstanding job providing an excellent service! He was professional and very knowledgeable informative of the service and what he was treating for. He used the special brush on the pole to get rid of the spider webs and anything else up in the eaves of the house. Kudos to this employee for going above and beyond!


P
Phil
9/12/2020
Service was excellent. I signed up for service in the morning and received my first service later that same day. The service payment was also flexible to meet my household budget. My service tech was kind and wore protective equipment and practiced social distancing. She explained what she would do, assured I understood the service schedule and summarized her completed work. I am beyond happy with my experience with this company.


fresabala
9/12/2020
Technician did take care of the problems with the bees for now and spread more chemical for bugs around the house, thanks Steven


heyana2003
9/12/2020
Great customer service. He explained everything so well and answered all of my questions


K
Kevin A
9/12/2020
The tech came through the house with his boots on carrying only a stick and no protective gear to remove a large yellow jackets nest. He sat on the deck after poking it for 15 minutes to no avail. He then tried doing it from the bottom level which he was successful in knocking it down. He then left and never cleaned up the nest whatsoever. I called you guys out here to remove the nest not to knock it down and leave it where it fell. I find this absurd and I will be cancelling any future business we have. Good bye!!


minaxi.u.patel
9/12/2020
Excellent service. Great job. He was thorough. I am very happy with his work.


B
Brent
9/12/2020
Technician was very professional and completed a very through treatment of my house. Was very satisfied.


B
Brenda
9/12/2020
I can always count on the Aptive service tech to be professional and courteous.


alisonhefner55
9/12/2020
So..the pile of mousetraps left on my front porch???is this now a self seve company?? Twice I requested a 1 hour call ahead so i could be sure to be there. NO CALL. The rodent trap set in plan sight of my back patio sitting area is attractive. And i can NEVER get anyone to pick up the phone when i call the office.


minhqluu
9/12/2020
Fast and great service. Came out a second time since the first time was cancelled due to rain.



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