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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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PETER W
9/18/2020
Krissy Mcgee was here this afternoon and was very professional and knowledgeable. She answered all of our questions and made us feel like we do understand this process. I cannot activate the link that would enable Krissy to receive a $5 bonus for her outstanding efforts but she certainly does deserve a bonus for her extra efforts.


Elaine K
9/18/2020
Erich was very efficient and polite. Looking forward to seeing results.


3411autumnbenddrive
9/18/2020
Very friendly. Wore a mask and kept a lot more than 6 feet of distance when having the initial conversation (which is much appreciated).


D
Dr. K
9/18/2020
Jacob was prompt, diligent, & very knowledgeable about the products. Moreover, Jacob was very professional and focused on customer service. We specifically asked for him to be the assigned technician for our property. He's a keeper and I hope he is well compensated for his stellar service. Ken Buck


M
Mike M
9/18/2020
Kyle did a very good job today.He did not feel the need to announce his arrival, did the brushing and clearing and then very thoroughly sprayed around the entire house. Job well done.


R
Rebecca S
9/18/2020
Technician was very nice and friendly. However work was unacceptable. I had to remind him to do windows. I’m not sure if he even did doorways in house or garage. I had asked him to check the backyard since I’ve been getting fire ants. He threw a few baits on the grass but did not treat visible ant mounds. Patio and front were not brushed off cobwebs still visible. Patio was not completely treated all the way around. He was finished in less than 2 minutes. He’s either really fast but I think he was not thorough with the treatment.


LaTasha M
9/18/2020
Sterling was amazing. Very friendly, he went over what he was going to do and made sure to let me know once he was done so I could properly lock up. I want him as my technician each visit.


J
Joseph J
9/18/2020
Jayson Perry was super informative, friendly, and did a very great job! Thank you for discussing my account and bill with me. See you in a few months.


S
sandra g
9/18/2020
Terrell did a great job, went above and beyond. He gave me some sticky boards to put up in a drop ceiling that I know bugs are located (seen droppings) explaining how to use and how they work. He was very friendly and professional. Tyrese who was also with him did a good job also getting all the spider webs down from around my house and there were a bunch of them.


L
Lisa K
9/18/2020
The technician was thoughtful and courteous, calling before he came. I was able to prepare the dogs for his visit, which was super helpful.



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