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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
fkocinski
9/22/2020
Again she addressed the problems as well as doing the fall routine. Keep sending her back, she does a good job.


S
Sylvia R
9/22/2020
Rafferty was friendly, professional and very respectful. We appreciate that he wore his mask to help keep us safe. His work was thorough and comprehensive. He was sure to ask us about all of our pest concerns. He's the best technitian that we've had so far! We give him an EXCELLENT rating 🌟👍A+


Angie P
9/22/2020
Tyler was very informative and pleasant. He performed the service in an efficient and professional manner. We are so far satisfied with Tyler and aptive.


Trent C
9/22/2020
Thank you for coming for 15 minutes and four seconds to spray both the front and backyard. We’ve had a major problem with the quality of the work since we started and after our one year contract we’re going to make a change. I think believe we have one more quarter of service.


T
Ted L
9/22/2020
Cobwebs at front door and garage. Please come back to complete the job.


smwolff28
9/22/2020
Service was great and thoroughly explained though yesterday the sales rep Mark and today tech Max did not wear masks when speaking to me on porch or in my home. I was surprised this was not a requirement. Max was extremely nice and personable


J
Jim
9/22/2020
Bryce quietly went about his job and addressed the issues brought to his attention and others he discovered on his own. I was busy with a phone call and was comfortable allowing him to go where he needed to go without monitoring his work. Very pleasant and professional experience with Bryce.


Kathy J
9/22/2020
Micheal O did a great job , very satisfied ! May need mice bate boxes 📦


T
Trista
9/22/2020
Johnathan as always has gone above and beyond expectations! He always is efficient , pays attention to detail and making sure that it’s all done in one sweep, making his and my time worth it not having to have multiple services done because it was missed like a lot of other technicians! He always treated my outdoor living space so it’s comfortable and bug free for my family to enjoy worry free ! He takes wonderful care of all our pest needs!! Being a women he make me feel comfortable and he is respectful and makes it worry free when he’s treating my house! He nice, effective and efficient making sure the job is done. He is passionate about his work and making sure the services is done to...Read More


ms41229
9/22/2020
Jason was wonderful. He went above and beyond. We would love for him to service our home.



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