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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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J
Julie
9/25/2020
He did a very good job of spraying where we had ask. He said it might take more than one application. Thank you.


mia.mpoy
9/25/2020
Nathan deserve a tip. He was very professional and did everything that was needed. He was friendly and did is job well.


Kristin K
9/25/2020
Our technician did a great and thorough job and we appreciate his help!


Susan R
9/25/2020
Our technician was very nice today, although we could not locate the yellow jackets that we have seen around the chimney. He sprayed and explained to me that we need to add soil over the original nest to make sure they not return. This evening we found another place where the yellow jackets are on the deck, and I need to call for a return check.


baxmary
9/25/2020
He is definitely one of your better technicians. I would make sure to keep this one...


kdwm56
9/25/2020
Jordan was very customer oriented he called me when he arrived at my house and let me know he was there and I showed him where we were having the ongoing issues with the ants. He explained what he was going to do and that it should take care of the problem and let me know if that didn't take care of it to let them know.


D.C. C
9/25/2020
Mike did an excellent job, asked about the bug issues around the house and used specific products to address them. He was experienced and knowledgeable and took the time to discuss the problems and resolutions. This was a much better service visit than the prior re-service, where that tech seemed to want to just spray and leave quickly. I would not hesitate to recommend Aptive if all the service visits were like this. So the five star is for Mike, whereas some other techs may get two stars. The Aptive phone systems is also poor, takes a long time (> 30 minutes) to speak with someone to reschedule a service or add special requests to an upcoming service.


ron.howell48
9/25/2020
Technician was polite and attentive to my needs. Arrived ahead of time (that's rare for most company's service calls). Explained what he would be doing. Proceeded quickly and unobtrusively.


chrismsolimine
9/25/2020
Tammy was the best exterminator we have had to the house. Very thorough and informative. I will be continuing my service as long as the techs you send out next are to the same caliber.


Jim G
9/25/2020
Dee did a great job. He was professional, clean and neat, efficient, courteous, helpful, respectful, and all around good guy. PS I tried clickig on the link to give Dee a $5.00 bunus but it returned and error.



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