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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
A
Alan
9/30/2020
Philip Washington was timely, very professional, and friendly. Did a great job. A great representative for the Aptive team!


R
Reggie M
9/30/2020
This is the second service that my wife brought to my attention that you guys have never came in the backyard to do service. I may have a gate but its always been open and all you have to do is lift the latch. Please address this accordingly.... Thank you very much.


M
Miriam M
9/30/2020
Jessica was excellent, explaining on detail and taking care of the problem


C
Cheryl W
9/30/2020
I asked to have the inside treated as well, but did not hear from him, and I was in the house. Thank you for doing the outside. I gave you a five star rating because maybe you didn't receive the message. I am very happy with the outside treatment. Hopefully, the back, along the fence was treated? Thanks again.


Mark N
9/30/2020
Awesome service. Thorough explanation of the treatment and tips for me to keep our home and yard more free of pests.


D
David C
9/30/2020
Excellent Tech! Very informative about what he was going to do and a polite person.


Mason M
9/30/2020
Duran was great. Very nice and informative. Pointed out some things on the house that we will get worked on.


M
Maggie C
9/30/2020
Was very helpful. I appreciated his understanding of our hesitation to allow someone in our home but he took many precautions and put us at ease. Thank you.


rose.bademan
9/30/2020
My tech, who did tell me his name, but I forget what it was, was very professional and courteous. I would certainly welcome him back as tech.


djaworski163
9/30/2020
The technician arrived within the appointment window scheduled. When I checked on him, I found him using a brush applicator on my eaves for bee's and wasps I suppose. He seemed to do a thorough job outside. When he finished outside, he came in and treated all the areas I was concerned about, the basement for crickets and spiders, the kitchen for spiders, and the upstairs master bath for spiders. Overall, he did exemplary work. The only thing that he should have done differently was that after tromping through the wet, muddy areas outside, he did not put booties on his shoes and he tracked dirt and grass throughout my house. I'm still cleaning it up.



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