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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
R
Rich
10/1/2020
Great courteous service. The technician was prompt and explained everything. Very thorough and detailed on his treatment and application.


donwfj
10/1/2020
I did not get my technicians name but his service on Tuesday 9/29/2020 was very thorough and he did a good job. I appreciated his attentiveness and politeness.


debbieaugallen
10/1/2020
Your representative, Nick, was great 👍🏽. He was personable, professional and thorough in the treating of the outdoor and indoor areas of my property. He took the extra step in checking the little “critter traps” and advised of his finding which really gave me peace of mind that ‘pest’ were under control. Great job Aptive and Nick! 👍🏽 Thank You


Albert K
10/1/2020
He was very professional and efficient on the job that he performed.


Mike R
10/1/2020
The technician was asked to treat the inside of the house. He used a sprayer that clearly wasn't designed for indoor use as there were puddles of water in the window sills and along the floor boards. He also sprayed the carpet going down the stairs which was expensive wool carpet which now is discolored. I had to go around the basement and wipe up all the windows that were sprayed and the floor, which he was only supposed to spray the sliding door! Absolutely ridiculous. Outside was not done well either, still cobwebs in my front entry way.


linda.truax007
10/1/2020
Rolando gives me 5 star service. He's through and polite. Feel confident in his ability to good job for me. Thank you for have a great teck.


rjc3225
10/1/2020
Last week My service was done by Jarrell mills, and he did a fantastic job. I would say the best of any technician we have had so far. A complete job well done.


S
Sam D
10/1/2020
No Service was conducted due to the wrong equipment. I specifically requested to use a power hose for the service not the backpack pump hose. I know it's a busy season for pest control, but the company also needs to understand the busy customer schedule. Likewise, customer service on the phone needs to understand a situation like this. A little friendly approach will help a lot to an unsatisfied customer.


A
Adnan
10/1/2020
He is cover his shoes with cover in this pendamic ..


Beverly C
10/1/2020
Very professional and did everything that was asked plus beyond expected. Thank you.



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