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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
mollianne123
10/5/2020
The technician was Very polite, knowledgeable, pleasant and punctual. Thank you.


Jay C
10/5/2020
Very professional and attentive! He let us know when he arrived and answered our questions. Thank you!


M
Marc K
10/5/2020
Great job! Shawn deserves the extra $5 for his diligent efforts. Thanks


J
Jackie
10/5/2020
I am still not confident the voles are gone. They really do their damage in the winter when u can’t see them. We had tunnels all over our yard last spring and they destroyed our small shrubs and many plant roots ... and grass roots. I can’t tell u where they are now. It seems to me the whole yard has to be treated or they’ll move to an untreated area.


rennhacktj
10/5/2020
Jahmiere Deas was very professional and explained today's treatment. I asked about spiders since I saw that they are not listed under the bugs the treatment would control. He explained that spiders are difficult which I can understand since they need to be sprayed directly. Jahmiere is a gentleman and an asset to your company.


pichen1004
10/5/2020
The service was not provided. He showed up at the door and then disappeared without doing the work. I had asked him if he could spray my garage too and he said ok. I was waiting for him in the garage so I could show him where I wanted him to spray. Few minutes later I went to check where he was, he was already gone. 2 hours later, I was charged for a service that was not provided. This is horrible.


markdh22
10/5/2020
Mike did a nice job today at my home. He listened to my concerns and completed the job treating the areas which I was concerned about the most.


helmjohn
10/5/2020
Jeremy did a fine job.H e was very thorough and completed his work in a timely manner.


josephkspeicher
10/5/2020
Professional, efficient service provided punctually and courteously. Offered to return if treatment doesn't work as expected


R
Rebecca
10/5/2020
Caleb did a great job. I would have Caleb or Nick back any time!



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