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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Jack T
10/14/2020
Joseph was the most conscientious of all the technicians we have had. He did a great job and was very courteous and considerate in all respects.

thomas.kingkade
10/14/2020
Professional, thorough and courteous. I asked him to focus on where bark scorpions would enter the house to hibernate and he applied the treatment accordingly. Great job Aptive!

loinel1974
10/14/2020
Nicole did an outstanding job. Very impressed by her thoroughness and attention to detail. I tried to comment on your website about her personally, but the weblink to the comments did not operate - only generated an error. In the future, I would VERY MUCH appreciate it if Nicole can do the service at our home. Greatly appreciated her fine work. Thank you!

S
Sunil D
10/14/2020
The team was quite thorough and competent. Explained the process to me and was in and out in no time! Very impressed with the work.

1953tls
10/14/2020
Jim was friendly, professional and thorough. It was a pleasure to meet him.

jmbichner
10/14/2020
Operator arrived on time. Introduced himself. Asked if I had any questions. Proceeded to what seem like a fin;e job.

D
Dawn m
10/14/2020
He is very thorough and does not seem to miss a thing. Love that he gets all the spider webs

S
Sarah
10/14/2020
Jessica was very thorough and listened to all the concerns I had. She went above and beyond and was very professional!

D
Dan K
10/14/2020
Thanks Jahmiere Deas! Nice job. Thanks for hitting the garage, deck and other important areas of the house. Appreciate your friendly greeting too! W mask :)

Heather B
10/14/2020
The tect was friendly but did not perform the service I hired this company for which was to catch the mouse in my kitchen. I really didnt need The pest control it was just a bonus. It would have been nice if he would have came back after doing the spraying outside and ask it there was anything else. Obviously he didnt know or at least I would hope he didnt.

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