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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Claudia K
10/16/2020
The pest controller informed me that my dog should kept away for at least 20 minutes where areas were sprayed with today's application.

robwwegner
10/16/2020
Great job! She was courteous and did a thorough job all around.

josehnb680
10/16/2020
He didn’t spray around the house just on the front , my fence was closed , my wife was waiting, but he never knocked the door. I don’t want to pair for this service

B
Bernadette
10/16/2020
Bailey did a very good job. He let me know he was here for and did not leave anything lying around the house for me to dispose of.

nagel929
10/16/2020
I opened the door to have the tech come in to spray under my sinks and he said, "Let me finish out here first". I say, "ok". I come in and take everything out of cupboards, wait for him, finally go outside to see how much longer, AND HE'S GONE! You guys have cancelled on me 3 out of the last 4 appointments, then this guy splits without finishing. You're fired and I want my money back...

D
David R
10/16/2020
Your technician link does not work. You never give the tech's name so it is hard to name him. The tech did just fine as noted in star rating.

djhampel1963
10/16/2020
Timothy did a great job. He was very professional and courteous.

Sonny D
10/16/2020
He was great didn’t even know he he in the yard

babsduffey1
10/16/2020
Tank Miller is an excellent technician and we were so happy with his service and how cordial he was! We hope to see him again!! Sincerely, Barbara Duffey

srolak
10/16/2020
Shakeen Richardson was the tech who serviced our home and he was efficient and very courteous .

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