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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
ebushohio
10/24/2020
Very pleased with Michael Casteel's application today. He asked questions about the service and took feedback into the application today.


J
jim
10/24/2020
Steve is an excellent businessman and a professional technician. He arrives on time. Is courteous, careful and thorough. A trusted and pleasant guy.


joshiesmom115
10/24/2020
Very helpful, respectful, and wore a mask! Bravo!!! He even did the garage for me. Thank you sooooo much!


C
Carol R
10/24/2020
Courteous and very detailed. Would recomend more like him Prompt and helpful


mommaengle13
10/24/2020
Alex arrived on time and was very personable and professional. He checked every corner of my garage and all cabinets. He walked me through the process and answered all of my numerous questions. He is very knowledgeable and has a terrific attitude so he obviously likes what he does! Hope to work with him again!


Eric W
10/24/2020
Claims the front of the house was taking care of. Need the back yard and the inside of the house traded. That is what we are taking care of.


G
Glen S
10/24/2020
Excellent quarterly service excellent done by Martonyo, who was knowledgeable, courteous, and on time.


R
Ruth w
10/24/2020
Gentlemen was extremely professional and provided information about why he wasn’t spraying certain areas . He used shoe coverings without being asked to, which is important to me. He also asked questions about who was in the house . I am sure it is company policy and I appreciate the concern about health issues. Thank you very much for having someone willing to come out and not compromise themselves nor us. Ruth Walsh


C
Carole M
10/24/2020
I was not here when the tech performed his task. No reflection on the tech but our spider problem is more than your company can handle. We have not been satisfied with any of the applications. We live on Lake Erie and have a terrible spider problem. I was so hopeful that this company would be able to help but it has not happened. We will NOT renew our contract.


ecepero1
10/23/2020
Tom Lauderdale conducted himself With respect and in a professional manner and seem to know what he was doing . He is a great asset to your company.



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