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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
R
Ray K
11/20/2020
He was very through with his job. Addressed all of our problem areas. Would like to have him come all the time we need service.

huero4ty9
11/20/2020
This was the first time I actually witnessed the service being performed first hand and the technician Juan did a great job! He went out of his way to make sure I was satisfied with the service and asked me if I had specific areas of concern. Juan did a great job and is an example of why I will continue to be an Aptive customer.

huero4ty9
11/20/2020
This was the first time I actually witnessed the service being performed first hand and the technician Juan did a great job! He went out of his way to make sure I was satisfied with the service and asked me if I had specific areas of concern. Juan did a great job and is an example of why I will continue to be an Aptive customer.

Michael M
11/20/2020
Jake was wonderful He text and call us prior to arrival Jake explain he plan to take care of our issue

mas6cr22
11/20/2020
Excellent service. Listened to my needs and addressed it ASAP. Kyle is highly recommended

D
Daniel V
11/20/2020
Our technician was on time, communicative, professional,and friendly. We appreciate the attention to detail.

slsims1950
11/20/2020
Very professional and nice. The young man answered any question I had and was open to spraying any area that I requested and was very patient and kind.

Desirie S
11/20/2020
He was very polite excellent service. Understanding of what needed sprayed and did an awesome job went above and beyond my expectations and my concerns.

Michele E
11/20/2020
Juan Sotelo did a great job treating my home. Treated patio chairs and table, all windows, and even treated the trash cans along with the normal home treatment. Thank you for doing a great job!

T
Ty C
11/20/2020
Lisa did a wonderful job. Wore a mask and spoke with us before starting on her work. Did a spot check as well inside the garage. A+

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  • Residential and commercial pest control 
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