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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
balvo2014
12/8/2020
My technician goes above and beyond to rectify any problems that we have. He very professional , knowledgeable and most of all personable. If I have a bug problem Aptive sends a technician out within 24 hrs


D
Dawn B
12/7/2020
Our technician was very thorough and professional. It was almost dark when he arrived and had to have been a long day for him, but he was very nice and we noticed how he took the time to treat all areas very carefully! Awesome service!


maresmercie
12/7/2020
Brandon was very efficient with his process and he let me know what services he came to do. He was very personable and had a great attitude. I would definitely recommend Aptive to my friends.


pdoan73
12/7/2020
Your technician, Charles Schriener, did a very sloppy job last week at my home!! He asked to borrow my water faucet and hose to fill his tank. When he first pulled out the water hose, he pulled the hose so hard that it knocked the enter fixture down. Thus, I knew at the time that he was not going to be careful with my equipment but I didn't say anything. After using it, he did not wind the water hose properly back into the fixture, left it on the ground, and somehow damaged the end of the water hose where the water sprays out. I had to re-wind the water hose after he left. And now, I need to purchase and replace a new spray for my hose. Overall, I was very disappointed at the servi...Read More


gford150co
12/7/2020
Manuel V. was very thorough and courteous. He waited for me to arrive home so that I could have him service inside my home and had the outdoor complete when I arrived. Manuel was very professional and friendly and did not rush through my servicing. He is definitely the professional technician that has made me happy with my choice to use Aptive Environmental. He was on time and left me a voicemail to let me know that he was on the way. Outstanding service !!


Mary B
12/7/2020
The technician let me know when he arrived and completed the job with professionalism.


D
Deanna M
12/7/2020
Kyle was the service technician at my home today, and I was very pleased with his services, friendliness, and informative assistance to the questions I had asked.


Saul U
12/7/2020
Great attitude and service. Thank you for you efficiency I hope we get your service again.


B
Bradley R
12/7/2020
Clint provided excellent customer service while performing the quarterly service. He provided clear communication as to the service and also was very knowledgeable about the product he was dispensing. Overall, he seemed like a really good guy!


E
Ellen T
12/7/2020
I was not home but my neighbor let her in to the garage so she could spray the perimeter. She always does a very good job!



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