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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Mona W
1/5/2021
Very nice, and helpful. They came at the assigned time, wore masks, and were very polite.Thank you.


P
Paul
1/5/2021
I emailed you and asked you not to come out. What can you do outside when there’s 5 inches of snow on the ground. I probably won’t be renewing my contract. You still have not done the inside of the house. I take responsibility for making the poor decision to move my business to you.


Daniel M
1/5/2021
The service guy was extremely friendly!! Please be certain that he knows how much his customers appreciate his kindness and friendly service!


grizellegl
1/5/2021
Alex was professional and very attentive to my requests. He took his time to make sure all areas were addressed.


M
Mary E
1/5/2021
I love the communication, he called us so we wouldn't have to go outside with what he had done. Very professional, and curtious.


L
Lybea A
1/5/2021
He did a wonderful job and was very courteous. I believe he went the extra mile when it came to service. I thank him very much.


A
Ann
1/5/2021
Tried to click on bonus link but access was denied. Alfonso was knowledgeable and customer focused. He communicated what he was doing and what he found. When I asked him to check things further, he did do with no hesitation.


amandaihughes77
1/5/2021
He was very friendly and helped answering all my questions. Really great customer service! he was amazing and I really appreciate it. He is an asset to your company which you need because I've had some really bad customer service lately dealing with some of your other employees. You should be very grateful to people like him that go above and beyond to make up for that. The service I was giving today is what it should always be especially in these trying time we are all going through.


yasser.mir
1/5/2021
He was very professional, courteous, nice, thorough. He took his time. We highly recommend them.


J
John F
1/5/2021
He was very knowledgeable and professional and did a very thorough service on my house!



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