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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
M
Megan L
1/19/2021
Jahmiere Deas was very polite, thorough and professional! We have always had great experiences with Aptive!


M
Marie B
1/19/2021
I tried to give my technician a review so that he would receive his $5 bonus, but could not get access to the site. I believe his name is Auron and he serviced my house . I hope that he can receive his bonus -- the service was done on 1/14/21. Thank you, Marie.


S
Suzanne H
1/19/2021
James Nevels (or Nevils) was our technician. He did a wonderful job. He was very friendly, very polite. He seem to take extra steps to care for our property and did his best to remove all spiderwebs etc. even though there were a lot of things in his way. I certainly hope that you will give him the bonus for our service. I would love for him to be sent back to our property the next time if possible.


L
Leal
1/19/2021
Carl was great. Thank you for the excellent service. We appreciate the regular visits, friendly service and electronic reminders.


M
Maria C
1/18/2021
Anthony Portillo has been the best technician yet to comd to my house. I was surpriced to see him do some dusting or web cleaning that I hadn't seen anyone else do before spraying. I was thinking of canceling my account since it's almost been a year, but because of his service today I thought it might be worth keeping it a little longer. Thank you Anthony Portillo.


paula.riley.garcia
1/18/2021
He was thorough and careful. He was very Friendly. Cleaned all around the eaves.


elhilborn
1/18/2021
She communicated with me from the start.. Great personality. Very efficient. Very happy with my service today.. first time ive had this technician and hope to see her again


debbiebinko
1/18/2021
TL-Keaton Morell is an EXCEPTIONAL technician. He is very polite, punctual, and professional. He called me a 1/2 hour before he was going to arrive (as I requested so I could unlock the gate and close the doggie door), and he arrived exactly on time. Keaton was very cautious with this COVID pandemic, and when he arrived he was wearing his mask and he stood back 10 feet from my front door to talk to me. I TRULY, TRULY appreciated that. He introduced himself and asked if I had any questions/concerns, and then he said he would start the application and be "out of my hair" within 10 minutes. And what a kind, understanding young man. When the dogs were barking and I told them to be qui...Read More


Brandie L
1/18/2021
Linda Bellamy was an excellent technician. She went above and beyond what I expected. I was actually thinking about cancelling my service but if I get her again, I will most likely keep it. She gave me several helpful tips to keep my house bug free and was very courteous and kind. I was very pleased with her service today.


S
Saar
1/18/2021
He supposedly was here today but we never saw him & we were home all day. However there was a paper from your company in our door.



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