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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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William J
1/29/2021
Jason was professional, knowledgable and helpful. He was on time, thorough and performed great service.

K
Kay U
1/29/2021
Very friendly and explained what he was going to do and why. Did a thorough and great service.

A
Aline B
1/29/2021
He put a mousetrap on the roof, last night we heard a noise and saw that the mousetrap caught some rat, I would like to know how to proceed now, do you come and take that rat out and replace the mousetrap?

E
Elle M
1/28/2021
Jeff went above & beyond to assist with our problem. I hope that any time we need service, we can have Jeff back. Jeff was very friendly, knowledgeable & very easy to work with. He understood and met our needs, far more than the previous guys that have been here before. Jeff is a huge asset to your company. Kudos to Jeff for his hard work & dedication plus always smiling despite having the face covering on.

S
Scott H
1/28/2021
Brennan Q. was my technician today and he was amazing! Best service I have had in a long time from any company. Very friendly, thorough, excellent communication, and had passion for his work.

C
Candi W
1/28/2021
Jason Holland did a thorough and complete job in our home. He was polite, Professional and he was fast working as well.

B
Blair L
1/28/2021
Chad was really helpful and friendly. He answered all our questions.

rebecca.quincey
1/28/2021
The technician was very courteous and attentive. She took the time to listen to my needs and then repeated back the instructions perfectly. I couldn't be happier, she is a gem.

E
Eric P
1/28/2021
Triston convinced me to give him the opportunity to provide a great service, and he did just that! I was worried about the service because previous services from other technicians was substandard. Triston was courteous, informative and professional. I would like to request him for the next service.

K
Kimberly A
1/28/2021
Great Job!!!!! I truly appreciated a call ahead of arrival. My technician is the best! Kimberly Cole

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  • Residential and commercial pest control 
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