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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Andrea A
12/20/2019
Friendly with myself, my son and even my dogs. He made sure to explain how and where the pests were getting in, and how the poison would work to stop them.


P
Pennie (
12/20/2019
America! went above and beyond to do a great job with my Pest Control Service. He serviced the house outside and inside. He was very knowegeable, courteous and did a very detail, great job. I would like him as my Technician in the future. It is Technicians like America! that keep your company ratings so high. I have recommended Aptive to a few of my neighbors and they took my advice and are very pleased. Thank you Aptive and Technician America! for providing a GREAT service. VERY satisfied Customers, Pennie Burroughs.


suni7ashok
12/19/2019
Today, Carlos Guzman completed service at my house. He is excellent. He performed real detail work in and outside of the house. Thank you Carlos good job done.


mohsene123
12/19/2019
Roberto Gutierrez arrived on time, was courteous & performed a thorough service. Thx


P
Pat
12/19/2019
Joseph Amara was very courteous and answered my questions as far as what he was going to do. I could tell he did a thorough job and even got some wasps nests off my garden shed. He was great!


N
Nancy T
12/19/2019
Rigoberto Ortiz Godoy serviced our house and yard for pest control on Tuesday, 12/17/2019. I had cancelled my morning appointment with the Aptive office, but evidently he didn't get the message in time. When I got home from dropping my husband off at the hospital, he had been all around the house, knocking on doors, to see if anyone was home. He did a great job spraying inside and out, and even had to put up with my bad mood for a few minutes. It did take a while for him to get permission to change his schedule for the day. Good job, Rigoberto!!!


M
Molly
12/19/2019
Favian was fantastic. Listened to me and prescribed accordingly. Best technician we’ve had!


B
bradley h
12/19/2019
Tech arrived on time and handled ant issue. I will follow up for return visit in two weeks.


kevinkozj
12/19/2019
Very poor customer experience. When I started this yearly service, I confirmed with the person who helped me signing up that I want indoor and backyard service every single time. But last Saturday I was not notified by the service until it was finish and IT WAS ONLY A SERVICE FOR MY FRONTYARD. I made a request to revisit the service, the guy on the phone told me that previous confirmations or notes would not valid. I MUST let them know I want indoor and backyard treatment EVERY SINGLE TIME before a service. He said someone would call me back about the revisit schedule, but I never received that phone call. Instead, I evetually called them to schedule the service revisit on Thursday ...Read More


DebbieandDavid S
12/19/2019
The young man that came to our house was very professional very courteous and understood exactly what had to be done. He reassured that our issue would be under control. I signed on for a year contract.. I would like this young man to continue to be the rep that comes to our house. I’d also like to thank your company For coming out as quickly as you did ... Thank you again Debbie S.



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