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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
bertmcdonald2
1/7/2020
Annabelle met all my expectations and was very professional. I requested Amber Wimmer based on past services - however was satisfied with Annabelle. Job well done!

janiceirish888
1/7/2020
I’m so glad that Michael came to help me with mice coming into my garage. He showed me where they’re coming in. He put traps in that area and gave me advice on what needed to be done to keep them out. Michael is very professional and gave me answers to every question asked.

kelleyedmier
1/7/2020
This was the best service I have received from Aptive. Tammy was fabulous! She did a great job, explained things thoroughly and was extremely knowledgeable!

Ashish V
1/7/2020
Arrived on time, assessed the issue and performed treatment and explained in detail what he did.

Mark R
1/7/2020
Very professional and courteous. We're pleased with the service provided to us today.

Mark S
1/7/2020
Richard Fishman did a great job on our quarterly servicing. He offered our choice of doing our inside, as well as the outside.

Bobbi D
1/7/2020
Marvin Johnson is a delightful young man. He is very friendly and helpful. He is also knowledgeable about what he is doing and can answer any question I ask.

S
Sheri c
1/7/2020
I asked the tech to do the main floor and all he did was by the front door and it left a white residue when it dried and I had to wash it off to remove it. The other areas where fine where he sprayed. I’m guessing he was getting empty and that’s the reason for the white coating and for him not doing the main floor. Sheri chelmo 426-8412

judyshreve513
1/6/2020
Quinton did a great job today. I appreciate his professionalism and follow up to ensure we do not have any other issues. Once completed he advised of any findings! Very pleasant service rep! Judy K, SHEFFIELD VILLAGE, Ohio

A
Antoine
1/6/2020
Michael Mancini has been to my home unfortunately many times to get rid of these cockroaches but I have to tell you he is wonderful and my hat goes off to him by doing such a great job plus he’s a really nice guy. VICTORIA💜

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  • Residential and commercial pest control 
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