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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
A
Ashley B
1/9/2020
Mario was very professional and friendly. He took his time spraying to ensure he did the best job possible. We've had other technicians that were 'done' before we had realized they had even started! I would not only recommend but will definitely request Mario for our future services.


dfmusn
1/9/2020
Alex was courteous, professional and detailed. He answered all our questions, treated our doors and windows, and took action to schedule a thorough spray barrier around our entire foundation. Due to predicted rain, this part of the service could not be performed today to avoid having the product washed out. We appreciate the high level of service that aptive delivers, and Alex is an outstanding representative of your company.


jgpohland
1/9/2020
Brady was awesome! He was very helpful and knowledgeable, and gave me good information and feedback. He also helped me know what to do next and was very polite for the entire visit. Thanks Brady!


J
Joan M
1/9/2020
Mr. Hicks has always done a marvelous job for us. However, since we are currently having some financial problems, we are sorry to say we need to discontinue our services from Aptive. When things clear up (possibly this summer) we would like to call Aptive and schedule some appointments. Not sure when this can happen, but be assured we will call again. Hope you understand. Thank you. Joan Myers.


Kent L
1/9/2020
The Aptive representative did a remarkable job. She was both proficient and personable in performing her job. She went the extra mile to address our special concerns. Two thumbs up!


C
Christine P
1/9/2020
Am pleased with Aptive’s response to a “critter” in the attic. Checked traps and told me what to look out for.


Jewell S
1/8/2020
He was great in explaining what he was performing. He also didn't mind me asking questioned about his performance. He also has great mannerism.


beatrizyanovich
1/8/2020
Always calls ahead of time, arrives when he said he would, he removes his shoes or puts covers on them to make sure he doesn't bring in dirt from outside. He is so polite and considerate, I decided he deserves my time to write a review. Wish all service people were like him!


Patrice B
1/8/2020
Jeff did a great job and met any areas of concern I had


Bini P
1/8/2020
He was just wonderful very helpful and did his job above and beyond definitely five stars for him



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