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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
M
Mari R
1/27/2020
Very informative and helpful. Great personality and went the extra mile.


S
Shalyn M
1/27/2020
Great guy! On time, was very informative, and had a good sense of humor. He was easy to speak with, and I am grateful to know this is the type of person who will be sent in the future.


matthewchametzky
1/27/2020
Jeffery Wolverton. I sent a full review via text: Jeffery was (as always) at least a 10. He deserves any bonuses you might provide. Did you get my texts? They're detailed, so I hope you got them, so I don't have to repeat them. One point I should repeat: I think you could film his visits here and use them for training. Not only does he cheerfully perform unscheduled tasks at my request, he doesn't allow our (often annoying pets to disturb his cheerfulness.). This is no small deal: we have a small yappy dog, and a small, but really loud parrot. Hell, they annoy us, and we've had them both for years. He bends down and pets the dog (who is friendly, just loud and wants attention from everyon...Read More


P
patricia
1/27/2020
America was very professional and accommodating. He called the main office to help me solve a problem at hand. It was a pleasure working with him.


J
John R
1/26/2020
everything is good. I am happy with the service. I have not had any problems with ants so far.


C
Crystal
1/26/2020
Grayson did an excellent job.He explained what he was doing.Very professional!What else is there to say?Job well done!


S
Susan A
1/26/2020
I am sorry I do not know his name. He was at my home on Gatewood Dr.,North Ridgeville, on 1/23/20 about 5:25pm. He was very good at addressing all my rodent problems in my pantry. The next morning in the pantry we had a deceased mouse!!! Thank you so much. This gentleman was very polite and helpful. THANK YOU SO MUCH SIR!!!


shess
1/26/2020
Chris Sais was aweosme! It went above and beyond! Is there any way to request that he performs our Aptive service every time?


K
Kim
1/25/2020
Servicing in the morning rain, our technician was very friendly, and has a great smile!!!


xwilkins88
1/25/2020
Kember Ford was amazing. I was not home so she started on the outside of the house. I was in a hurry cause my dog was lost and was just dropped off at the animal shelter. I explained and she quickly finished the inside of the house in order for me to leave to retrieve my dog. As I was leaving she expressed her concern and hope of me finding my dog. I appreciate the sentiments she conveyed. It showed that though her job was to spray my house and she didn't have to care about my other issue. I truly appreciate her show of humanity.



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