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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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David M
2/4/2020
Paul was very courteous and professional. After asking if we had special problems with any specific pests, he worked quickly and thoroughly.


Greg L
2/4/2020
Did a thorough job. Asked if there were any concerns and I advised that there were none. He was very professional.


J
Jim R
2/4/2020
Tommy our tech did an extremely thorough job. Best we've had ever with Aptive. Kudos to Tommy and Thanks for your work!


D
Delwin M
2/4/2020
Very happy with the service treatment that was provided by Kember! She took her time, and was very thorough with treating inside and outside my house and yard. I would like to request that Kember be the service tech for my next treatment appointment. Thanks Kember!


ndoss90
2/4/2020
On time and very professional. Parker Forsyth was great. Would highly recommend Aptive to my friends.


G
Grace D
2/3/2020
The technician, Francisco Martinez, was friendly and professional. He explained what he he was going to do and asked if I had any concerns or questions?


R
Rhanesa
2/3/2020
I don’t think I have ever rate any of the technicians because they always do what is expected and I’m happy with Aptive. I’m rating the technicians now because they did something over what was expected. They brushed the cobwebs off the patio chairs and the walls without being told. That was nice. Both technicians were nice that’s why I offered them ginger ale. Also, Chris insisted to open a window for ventilation where my daughter with asthma was staying. All other technicians never said anything about that. They always said it was fine as long as they don’t touch it. Thank you Chris and friend. Sorry I didn’t get his name. More power to you guys and to Aptive.


Lisa Z
2/3/2020
Carlos is very knowledgeable. He is also good at explaining what and why he is doing. I learned a lot from his service.


B
Brian
2/3/2020
No one ever came. I have a dog in the backyard and I’ve been home entire time. I got charged $135 for free, this is a complete rip off and I need my money back or you’ll be hearing from my lawyer.


gilmarivas1976
2/3/2020
Today service was so helpful, performed by Terrence as he is such a nice and respectful guy. Very happy with Aptive Environmental.



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