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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Bob M
2/17/2020
Destiny was very helpful in her communication and service! Thank you, Destiny!

S
Sherrie B
2/17/2020
He was kind, listened to my wants & actually sprayed where I desired. He seemed to genuinely do a very detailed & thorough job.

thomasanthonyconnor
2/17/2020
He did an Excellent Job, he was very informative and Knowledgeble Willing to go the Extra Mile to satisfy his Customers

Sistah Y
2/17/2020
Absolutely amazing! He was very professional and kind. He took his time and made sure that our home was treated with care.

R
rueben b
2/17/2020
Erik was friendly & professional. He asked if were seeing any ants anywhere, and explained where he would spray & clean any cobwebs. We especially appreciated his courtesy call prior to coming so we could plan our day. Great job!

I
Ibrahim A
2/17/2020
It was a great service, Alex was so professional and was kind enough to make a 2nd trip since he could service my backyard as he couldn’t access it due to door handle issue but when I called back he came back to finish the backyard professionally and made sure to ask if we have any notice. Kudos Alex and thanks again for your time.

A
AZRNR
2/17/2020
Keaton did a great job, he was informative and very knowledgable with questions we had on the service being performed and for future treatments. He was very polite and respectful both with us and our home. We will highly recommend Keaton and Aptive to our friends, family and colleagues for any pest control needs. Thanks so much!

A
AZRNR
2/17/2020
Keaton did a great job treating our home, interior and exterior, for pests today, was very informative and knowledgeable regarding the service we received today and future service appointment questions also. He was very respectful with us and our home. We will recommend highly Keaton and Aptive to all of our friends, families, colleagues for any of their pest control needs. Thanks so much!

C
Candace A
2/17/2020
Raymond was terrific please give him a raise and make him our permanent technician Thank you Candace Asher

K
Kelly R
2/17/2020
Kacey Cook listened to my concerns and made sure to concentrate on that area. He double checked his work. I am very happy with his service!

Our Partner

$150 off Pest Control In Your Neighborhood

  • Focused on safety
  • Keep pests out of your home with interior and exterior treatments
  • Environmentally responsible products
  • Certified, professional specialists
  • Residential and commercial pest control 
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