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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
elvaiah
2/22/2020
Very helpful with all my questions. Polite, prompt and professional too. Thank-you!

Victoria V
2/22/2020
Jeff is always professional, punctual and helpful. We value his environmental wisdom.

waltereschultz
2/22/2020
Your service guy was very friendly and answered all of our questions. He spent the time do the treatment correctly with no rushing. thanks for a job well done. Wally Schultz

caursitz
2/22/2020
Matt Boulton was very professional, listened to what I had to say, went right to the job, explained everything . He called just before he came to let me know he was on the way. He deserves a bonus.

David L
2/22/2020
He did a great job. Asked me what I needed and he took care of it.

davineconstruction
2/22/2020
Tech was very helpful, polite and informative on what he was doing as far as treatment.

cosgroveconnie
2/22/2020
Chris is a good communicator. He listened to the issues I was having and also explained what he was doing. He did a thorough and complete job.

A
Amber
2/22/2020
Alex was on time and extremely attentive to my requests and concerns. He quickly assessed the situation and formulated a course of action to mitigate the pest issue. He reminded me to call at any time if I needed follow up service or if I had any questions. Alex was completely professional and knowledgable of the products and service.

S
Stacy K
2/21/2020
Gus Dimas went above and beyond today at my service visit.

Bill W
2/21/2020
I tried to click on the link to give my tech a $5 bonus but the link would not work. Please give Lance his well deserved $5 bonus. I wasn't home but my wife said that Lance did a wonderful job! She said he was detailed in his work and spent about 30 minutes on the outside of our home. Great job Lance!

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$150 off Pest Control In Your Neighborhood

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  • Environmentally responsible products
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  • Residential and commercial pest control 
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