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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
rlbrown1104
2/28/2020
Anthony Harrison did a great job today! He was thorough and explained everything perfectly. He did a double check on the ant treatment to make sure we were safe to use it around the cat. All of the technicians we've had have been wonderful. Aptive has a great crew!


D
Denise B
2/28/2020
Shout out to Will Hicks. He applied our treatment on 2/27 in a cold, blowing snow storm.


simply.jkrecic
2/28/2020
This was the most thorough service that we have had. Wonderful job and he was knowledgeable and helpful with our needs. Very satisfied :)


J
joe
2/28/2020
Technician was professional, polite, helpful, and answered my questions. He was thorough and got right to work. Highly recommend!


J
joe
2/28/2020
Technician was professional, polite, helpful, and fast. He answered my questions and got right to work. Highly recommend!


tmimag
2/27/2020
The service was Timely and I did not have to remember to schedule it. . The technician was efficient and friendly . I like the reminders that I'm about to have a service in the next few days.


Jackie H
2/27/2020
He did a great job! When I mentioned that I had seen some bees near my back door, he took the time to search for a hive.


L
Lauren K
2/27/2020
Customer service at aptive has always been excellent. Christian McNabb was really nice and thorough! He did a really good job on the outside of the house and spent more time focusing on specifics than other techs in the past. I was really happy with the service!


robert.a.tanner1
2/27/2020
My technician did a great job with the service. He advised of what service he provided as well as what pest he targeted. He was very customer service oriented. He is the bar which all should follow and strive to be. Couldn't remember his name but he was at my home on February 27, 2020 at approximately 5pm porter, Texas 77365


A
Andrew S
2/27/2020
I wish I could say that he did a great job, but I was not home until right before his departure. So I don't know. I had called Aptive on Tuesday to arrange for service in the morning and after checking schedules I was assured he would be at my house around 10a.m. I told my neighbor to leave his gate unlocked that morning so that Aptive could spray my house from his property. (My wall is also the property line in patio home construction.) Nobody showed up and I had to leave at 11:15. When I came home at 1:15 he had not yet arrived. My wife and I went out to vote around 2 p.m. and returned around 4 p.m. and your man was finishing the job. The neighbor had locked his gate when he left his h...Read More



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