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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
revidam1
3/16/2020
Excellent job. He was very courteous and conscientious. Thanks for the time spent and diligence.

Beth P
3/16/2020
It’s a tough time right now, but Jeff still came in and sprayed for ants as I requested. Very thorough and professional.

Linda K
3/16/2020
My agent was excellent.. very professional, and very easy to talk to. He did a great job!

ddrosin
3/16/2020
Great job as always - Aptive Pest Control has earned my business for the past 3 years by providing consistently excellent service. I'll continue using their services ; Aptive works hard to satisfy their customers.

P
Paula H
3/16/2020
He only walked around and sprayed the outside of my house. I thought they were suppose to walk around a spray the perimeter of my property (along the property wall). Do not know if he did not do this since it had rained and it was too muddy.

S
Sheila s
3/16/2020
Mikayla went out of her way to contact me prior to coming and after she completed the job

Paul H
3/16/2020
Dan did a great job, thorough. BUT this link DOES NOT WORK: http://goaptive.com/wow/ message is "This page isn’t working". Your $5 reward process is incredibly cumbersome! I have tried to reward your technicians in the past and have found it impossible. You need to simplify it and check to make sure it works. I suspect I'm not alone and that your technicians are losing out.

Roberta B
3/16/2020
Great customer service. On time. Friendly service technician. Keeps the bugs away!

B
Brandy H
3/16/2020
The technician was very polite and he was quick and not intrusive.

S
Sam T
3/16/2020
Very nice and enthusiastic about his job. Worked to accommodate spraying all areas.

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