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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
martina.brown44
4/16/2020
Larry did a great job and took care of my request to remove a black widow from the garage. He also sprayed the garage in addition to the normal routine. He was very friendly and I appreciate his A+ service!

geoff.bousquet
4/16/2020
Elizier Briones did a great job. He was polite and respectful of the new pandemic social distancing. Thank you Aptive.

M
Meredith K
4/16/2020
Roberto Martinez did a GREAT job today. Double checked our areas of concern and communicated in advance his arrival so we could make sure our puppy was inside. He is very knowledgeable as well, he had helped me understand what was ok for use around our new pet. Thank you!

gr8robino
4/16/2020
Michael was very personable and thoroughly explained all of the services that were performed and signs around the house to look for potential pest entryways and infestations. He sprayed around the entire outside of the house and removed any spider nests which are frequently a problem. I appreciated his excellent customer service.

J
Jonathan D
4/16/2020
Thank you for the service. I appreciated the call when arriving and his attention to our directions.

Michele K
4/16/2020
He was confident in treating our home and very thorough! Please send him back again.

Adrianna B
4/16/2020
Always kind and professional when performing the service. I trust Aptive and the technicians to come into my yard.

waiks
4/16/2020
I had hoped he would come to the front door. We always need ant bait in the kitchen this time of year. We get both the gel, and the black traps. Perhaps when you're near in the next couple of days you could swing by and provide that. Thanks. I assume the mice boxes were empty??

djnico1705
4/16/2020
this place is a scam! They are not upfront with their fees and they trap you into a contract and provided THE WORST service! I seen bugs all the time after they left and the fake treatments, I don't think they are spraying anything but water. Their customer service is horrible and I wouldn't do business with this company, even if I had the worst bug infestation.

exr352
4/16/2020
Thanks for answering all my questions and going over everything you did!

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