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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
edjordan.mail
4/23/2020
Great customer service. Very friendly and helpful. Adjusted treatment plan for our specific concerns and needs. Thanks!

dionne.m.davis
4/23/2020
This is William's second time to our home and his professionalisms is truly amazing. We would like to request for him to be our representative who continues to enter our home. William is very thorough and shows a care for his work. DM Davis

V
Violetta S
4/23/2020
Salvador is wonderful! Very attentive and courteous and goes above and beyond! Thank you very much!

george.hicks
4/23/2020
Nyquan Shaw was at my home bright and early. He came to my front door and maintained a proper distance to let me know that he was here to perform my scheduled maintenance. He was quick and efficient in performing the scheduled tasks. A real professional visit. Thank you.

James J
4/23/2020
Justin is very courteous and professional. I had tiny ants coming in a kitchen window. He located the trail and ant hill (I was unable to find them) and treated around the whole foundation as well.

W
William S
4/23/2020
Contacted me prior to arrival and was polite and professional. Treatment was comprehensive and completely expeditiously. My apologies for the crazy barking dog!

sheilawomack2
4/23/2020
Armando Perez did a fantastic job! He was professional, and through . He cleaned the eaves and windows prior to spraying them. I am positive I will have far less bug problems.

Beth A
4/23/2020
Our service professional came to the door to talk with us about the service but made us feel comfortable with the amount of social distancing he maintained. He was respectful and professional. Listened to our concerns, let us know what he would do to make sure they were addressed. He was thorough and quick. Very happy with his service, and his treatment to us!

Barb H
4/23/2020
Our technician was very professional and efficient. He handled himself well even though we were not quite too receptive since it was dinner time. He thoroughly explained the products.

mcboyd31653
4/23/2020
She did excellent work. She also showed concern of my needs to rid the pest.

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