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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
J
Jason
4/27/2020
Technicians did not apply granules to the rock areas in the front yard; technician did not spray the columns of our cinder block walls, even though I had expressed concerns of seeing scorpions lately on and around the walls; technician was obviously not paying attention when spraying because I found one of my tortoises resting in a puddle of spray that was in line with the area that was treated, he must have blindly sprayed under an area with the wand.


Naomi P
4/27/2020
No communication with the owner at all. Poor service from this company. They say that they did the exterior and if I want interior service, I need to make arrangement with them. I pay for exterior and interior, Whats the point of doing the exterior only when the cockroaches and all the bugs are inside the house. I still see some cockroaches inside the house inspite of already 2 visits.


D
Deborah S
4/27/2020
Once again, wonderful service! Thorough and efficient. Took care of everything around the house.


L
Lisa S
4/27/2020
When technician arrived at the house he communicated well with me. Polite and respectful.


manderson86805
4/26/2020
Tech performed very well and completed the job quickly. Was very satisfied


J
jim
4/26/2020
John did a great job. He was very nice and professional and took care of our needs. Thanks!


B
Bruce M
4/26/2020
Danny Fields was very informative and explained everything he done and other services offered.


D
David G
4/25/2020
I tried not to submit a rating with my most recent visit, but I will say your exterminators are always courteous. I reported before this most recent visit that I had seen silverfish, stinkbugs, roaches inside my home, and now, ants climbing on several surfaces and locations on my exterior walls. Also, today I found an active wasp nest by my backdoor. If things do not improve, I will need to cancel my membership with your company. I realize you are unable to enter our homes right now, but you should be able to address the insects moving all around my exterior walls and I assume into my home/attic. Please address these problems asap. Thank you David Galasso 1054 Flagmore Drive K...Read More


Q
Qudarro W
4/25/2020
I have more spiders in my yard/garage and in my house!!!! Why am I paying for this when I’m killing more spiders


thilton1290
4/25/2020
Great job!! Thanks!! We appreciate the work you have done for us!!



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