Many or all of the companies featured compensate us. Compensation and research may determine where and how companies appear. Learn more
  1. Home
  2. Home Warranties
  3. Choice Review

Choice Home Warranty Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
11,140 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
 
View Top 10 List

How Do We Rate Choice?

Breakdown

4.8/5
Transparency
4.5/5
Claims Processing
4.5/5
Coverage Options
4.8/5
Additional Benefits
4.3/5
Customer Experience

Our Overall Rating: 4.6 / 5 (Excellent)

Choice Home Warranty offers a full array of home appliance and systems coverage at a competitive price. The company offers two plans for existing home owners —Basic and Total. In addition to a monthly premium, customers can expect to pay an $85 service fee each time they make a claim, which falls in low-to-mid range when compared to other home warranty companies.

You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.

Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$3,000

Coverage Options - 4.5 / 5

Choice Home Warranty offers existing homeowners two plans, each of which cover a mix of systems and appliances. The primary difference between its Total plan and its Basic plan is that refrigerators, washers and dryers, and air conditioning systems are not included in the Basic Plan. Optional coverage for such items as pools and spas, well pumps, and septic systems is available for an additional fee. The company states that, in any case, its total liability for any single item is capped at $3000, but lower limits do apply to some covered items.

What does Choice cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
  • Ranges
  • Ovens

Exclusions

For a full list of Choice exclusions, check out this page.

Specialty Items

  • Pool
  • Spa
  • Septic Tank Pumping
  • Second Fridge
  • Freezer
  • Limited Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $0
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 5 / 5

We requested a quote for a single family home of less than 5000 square feet in a small midwestern city. The premium for Choice Home Warranty's Basic was $47.85 per month and the premium for its Total pan was $54.95 per month. With the cost difference between the two plans being only about $7 per month, to our mind, the Total plan a better value overall because it includes coverage for three of the most common appliances: refrigerators, washers, and dryers. It also includes coverage for air conditioning systems.

The company's co-pay for a service call is $85, slightly less than most comparable companies. The co-pay may be reduced further with special discounts and promotions.

Sample Contract

Choice provides a sample contract for potential customers on its website: Choice Sample Contract

Cancellation Policy

The contract shall be non-cancelable by the company except for nonpayment of contract fees or service fees, fraud or misrepresentation of facts by the customer, or by agreement between client and company. Customers may cancel within the first 30 days of the order date for a full refund of the paid contract fees. If canceled after 30 days, the customer shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by the company.

Claims & Service

Claims

Service Fee
Choice Home Warranty two plans include the same $85 service fee, also known as a deductible.
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
15,000+
Number of Technicians
15,000+
Service Recall Period
30 days

Claims Processing - 4.5 / 5

The company's claim center takes calls 24/7/365. Claims can be made online or by calling the company.

Choice Reputation

Company Details

Year Founded
2008
NHSCA Membership
Number of Employees
500+
TrustPilot Rating
3.9 out of 5
BBB Rating
B
Date Collected
2021-12-15

Reputation - 5 / 5

Choice Home Warranty is one of the fastest growing organizations in the USA, winning Inc 5000 awards for 7 years running. U.S. News & World Report's 360 named Choice Home Warranty Among the Best Home Warranty companies two years in a row, and BEST CLAIMS Service. Choice Home Warranty is also a member of the National Home Service Contract Association (NHSCA), an industry trade organization serving home service contract providers and consumer interest throughout the United States.

While the company earns an average B rating with the Better Business Bureau, consumers have lodged over 9000 complaints against the company in the past three years with that organization. Choice Home Warranty earns only 1 star out of 5 from consumers who have reviewed the site on the BBB's website. The BBB also notes that Choice Home Warranty has been the subject of several significant legal actions by the Arizona Attorney General's office. The company has also been reprimanded by the BBB itself for improperly offering financial incentives to clients who leave positive reviews.

Choice Home Warranty fares much better on Trustpilot, where consumers award the company 3.9 out of 5 stars.

Contact & Additional Information

Homepage URL
http://www.choicehomewarranty.com/
Company Phone
(888) 531-5403
Headquarters Address
2147 Route 27 South, Edison, NJ, 08837
Year Founded
2008

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Choice Home Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

11140 Customer Comments & Reviews

Loading Reviews ...
N
Naomi L
11/7/2017
I CONTACTED CHOICE, MY FIRST SERVICE REQUEST, I COULDN'T BELIEVE IT, IT WAS A LITTLE OVER 24 HOURS - I HAD A VERY NICE SERVICEMAN, TOOK CARE OF THE PROBLEM VERY QUICKLY, VERY NICE, AND COURTEOUS! I WAS WITH ANOTHER COMPANY - AND IN THE FIVE YEARS, + NEVER GOT THAT KIND OF SERVICE. I ALSO CALLED THE PROVIDER AND TOLD THEM THE EXCELLENT CARE I RECEIVED FROM THEIR EMPLOYEE. THANKS AGAIN. N. L. MYERS

Ginger P
11/7/2017
I have Choice Home Warranty for 7 months now and have used twice. From starting the claim to having the work performed was a very great experience. Friendly helpful customer service and contractors who service my plumbing were just a nice. I would advise anyone who owns to choose Choice Home Warranty. Ginger P

C
Charles M
11/7/2017
This service request with CHW was an execellent experienc. Very happy with the service received.

T
Thomas R
11/7/2017
My experience with Choice Home Warranty has been excellent. Many people will tell you what you want to hear instead of being honest and upfront with whether some thing is a covered repair , I appreciate the honesty. Everything from scheduling to the repair has been a great experience for me.

Jeff C
11/6/2017
unfortunately my hot water heater problem was in the off hours! but once they wwere on it on Monday! Repairs got done by a great service company and done well as in fast and correctly!! Awesome!! service. Jeffery A. Campbell. Gravois Mills, Mo.

Jeff C
11/6/2017
unfortunately my hot water heater problem was in the off hours! but once they wwere on it on Monday! Repairs got done by a great service company and done well as in fastand correctly!! Awesome!! service. Jeffery A. Campbell Gravopis Mills, Mo.

Bea R
11/6/2017
My husband called to get more information regarding this company before purchasing a home warranty plan. The first representative couldn’t answer some his questions and would just say to look it up on the web site. He didn’t seem interested in helping answer specific questions my husband was asking about regarding their service. He hung up on my husband. My husband then called back and talked to a fellow named Chip. More of the same indifferent treatment but this time the representative got very rude and annoyed at helping us. My husband had had it by this time and asked to speak to a manager. He was directed to a guy named John. When my husband again asked for clarification on the... Read More

Sandy F
11/6/2017
Service technician informed us his estimated time of arrival. He listened to our information about the problem, then examined the macihine. He determined the machine needed replacement parts and was very thorough. He was courteous and polite. I would recommend Choice Home Warranty to other people.

Hector R
11/6/2017
This was my first ever claim since purchasing the coverage. I called in regarding issues with my dryer not working, the response was prompt and I had an assigned technician right away. Unfortunately the technician Choice warranty assigned was less than professional and never showed. I was able to contact a local trusted technician who completed the repair in no time and Choice warranty reimbursed me for the charge no questions asked.

B
Barbara D
11/5/2017
We had a real problem lighting our pilot light one evening & the next day, it would light but would not stay lit. I phoned Choice and was advised it might be 24 - 48 hrs. before someone would phone to schedule an appt. but about an hour later we received a recorded message advising a local AC/heat company would be visiting us the next day between 11 am and 5 pm. The gentleman phoned the next day at 10:15 am and arrived about 20 minutes later. He cleaned a part that was corroded and the pilot light was lit - needless to say we were elated as we did experience a few days of chilly weather! I'm a licensed Realtor so I would definitely recommend Choice Home Warranty to clients and friends!

Top Rated
Our Partner

🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day

  • A+ Rating from the Online Business Bureau
  • Covers Major Home Systems, HVAC & Appliances
  • Custom Plans With Flexible Pricing
  • Request Home Repairs 24/7
READ FULL REVIEW >
See Details

Related to Home Warranties

Top Articles
Suggested Comparisons