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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,160 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11160 Customer Comments & Reviews
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You guys really don't cover anything. Most of the people that come out are disgusted to be in business with you because you have tried their hands. Wasted trip for them and a wasted $45 for me. This "insurance" is a shot in the dark with each claim. Read the fine print folks they cover the barest of minimums.
Why rating starts from 3.5? I have terrible experiences recently with choice warranty. Customer care folks are rude and decline claim randomly. Rating is lower than what automatically they have picked of 3.5. My rating is lower than 2. I will not recommend this company.
easy conversation with salesperson
trying now to resolve the mailing address
need mailing address to be different from service address
trying to call 800#.....not successful ....a bit troubling !!
The negotiation was smooth and easy. I asked if the fee per service could be reduced from $75 to $60 and I got it in a matter of seconds. Value for money, I would say, is much better than my current home warranty company.
My coverage is yet to commence in a month's time but I am looking forward to an outstanding service from CHOICE Home Warranty.
Technician didn't fix the issue. Air condition didn't cool downstairs of the house
I am a new customer. I was double minded on getting the warranty but based on conversation with agent I became a member. I had an issue with my Airconditioner. I could not get through phone, as they were busy. I went online and filed a claim. It was very simple. Within an hour I got call from Repairman. It was late friday afternoon, the serviceman showed up on saturday, filed for authority and within an hour or so got the approval for repair. Very fast service. I was constatntly getting updated through emails from Choice, as what was going on with my claim. Very good on communication. Thank you Choice Home Warranty. They even authorized me, if needed get the repair done, if I can find... Read More
Quick professional timely service from Choice Home Warranty. . . . . .
I am very concerned about not being able to reach anyone when I try to call in. I signed up on-line and for some reason I see that I have 3 accounts instead on just the one that I was signing up for.
I received an email from Clark Astin but I cannot reach him when calling and I have not received a return response to my email to him.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Gregg Vannoy,
Based on the information that we have obtained, you were not satisfied with the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season.
Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST. For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at https://www.choicehomewarranty.com/account-center/?logout.
Regards,
CHW
Very satisfied with your customer service. Prompt service and very cordial customer service. Thank you.
Choice Home Warranty is a BAD choice. I was without AC for about a week and a half. I am so upset, I could just spit! I was assigned a tech and when he didn't show, I called the company and was told that CHW does NOT make their appointments. I wasn't even ON the schedule. They said CHW should have TOLD ME that I needed to call and set the appointment. (They didn't) So, I got an email that from CHW that they were RESCHEDULED for TWO DAYS LATER by CHW. (I called MYSELF, just in case…and it was confirmed!) So, when they didn't show THAT day, I called and was told that my claim WAS REASSIGNED BY CHW FOR THE FOLLOWING WEEK! WHY? WHO AUTHORIZED THAT? REALLY? THE FOLLOWING... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.