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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,163 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11163 Customer Comments & Reviews
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Very responsive! I've worked with another home warranty company in the past and I found Choice Home Warranty to be better.
It’s a scam. They ask a company to take the call, set up an appt that doesn’t work for the company and then blame them for not coming. The poor tech that takes the call says CHW pays extremely slow and at a very low rate. The counter service center is horrid at best. Worst decision we have made!
Great experience! The appointment for repair was scheduled promptly (2 days) . The technician was very cooperative in narrowing the 4-hour window to a 1-hour phone notification, which saved me hours of wasted wait time. He explained the likely problems with my freezer immediately, then proceeded to repair it. He took the appliance apart and replaced a part, which he had on his truck; it seems this is a fairly frequent issue with this particular model so he keeps replacement parts available. Throughly cleaned up area when work completed. Very professional.
I am very pleased with the services Choice Home Warranty has given us.
was very nice and did a great job putting in the garage disposal. He told me i had standing water under the cabinet floor and recommended service to help clean it up. He used a device indicating water. i cut hole in floor and there was no water (dry). I felt i could have been taken with false reading had i not checked.
Regards, John
I have always had good experiences with CHW, however my A/C has been down for 10 days in Las Vegas in July (106 degree average) and was told yesterday it will be another 7 days before the replacement compressor even arrives. Then it will need to be installed. If everything goes well it will be 18-20 days for the repair. Hardly seems acceptable. I will shop around when my contract expires before simply renewing again.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Buck Osborne,
We regret to hear that you were not satisfied with your recent experience with CHW. We strive to provide the best customer experience, therefore as gesture of good faith, we have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Regards,
CHW
I cannot believe you charged twice! When I called for service I told the agent I had 2 toilets that were leaking and my garbage disposal wasn't working.
When the guys arrived they informed me that they had only one toilet, so I had to call to get an approval for the other toilet.
That is what I call FRAUD!!!
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Ms. Conboy,
We regret to hear your frustration and apologize for the information.
As a gesture of good faith, we have applied a onetime free service call fee onto your policy. This can be used on your next claim.
Regards,
CHW
Compared to other Home Warranty Companies I have used so far, I am happy with your service
Very difficult to contact. Takes hours to get anyone on the call. No benefit in having this.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Srinivasan Murali,
Based on the information that we have obtained, you are not satisfied with the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.
For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at https://www.choicehomewarranty.com/account-center/?logout.
Regards,
Choice Home Warranty
Within an hour of calling my claim for a leaky garbage disposal I was assigned a claim number, a contact for a plumbing contractor and by the very next morning I had my new garbage disposal was installed. Love Choice Home Warranty. Fast service; great price!
A. Halley
Tallahassee, Florida
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.