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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,175 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11175 Customer Comments & Reviews
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I received service same day within a few hours of making a claim. Still have problems with my washer.
I AM FROM SENTINEL OK AND I HAVE HAD CHOICE HOME WARRANTY FOR 4 YRS VERY DISAPPOINTED THEY DO NOT FULFILL THERE CONTRACTS AND THERE CONTRACTS ARE NOT WORTH THE PAPER THEY ARE WROTE ON. THEY JUST TAKE YOUR MONEY AND RUN TO DON'T USE THEM.
I purchased a 3 year Total Plan from Choice Home Warranty when I purchased my home in October 2016. In June 2017 the air conditioner stopped cooling. I called Choice Home Warranty, they arranged for a service technician of their choice to examine the unit. Upon his arrival, the technician had no uniform, no state license posted on his truck, and his only tools were a set of gauges and a tank of freon. He had no other tools or ability to determine why it was low on freon or where a leak might be. The air conditioner worked during the Spring of 2018, in May it again quit cooling. I called Choice Home Warranty, they could not provide a technician for 5 days. They authorized me to obtain a... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Our Consumer Advocate will reach out to you.
We have had choise warranty for over three years. For that time we had only two service call, but on both of them they were at my house within 24 hour.!and they took care of it on the first visit. Now we are renewing for attional three years. Thanks Choice.
service was good. The only thing i did not like was that we had emergency A/C outgage and my elderly mom lives with me + newborn so could not be without a/c. I called in Saturday 12 pm and could not get someone out to house until Monday afternoon. CHW also is closed after 5 pm Saturday and closed sunday which did not like.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Estalla,
We regret to hear your frustration. Please be advised that the hours of business is as follows:
Monday-Friday 8am to 7:30pm EST or Saturday-Sunday 9am-5:30pm EST.
I called for a a/c service call. You sent a guy out that said he needs to check for a leak and wants to charge ME over $300. Your job is to send someone out to check the system NOT charge me to find a leak. You continually NEVER want to cover a repair. Why have a service if you don’t cover anything. Next, you were sued in NJ for making it a requirement for us, the consumer to show proof of mfg recommended maintenance. You were ordered a judgement of around $800,000.00 and still want proof even though the court said you cannot require it. Better talk to your legal department.
We called Home Choice Warranty for a Plumbing problem. We were pleased with his work. We had not used the warranty before, but we will use it again.
This company has done a great job. They are very easy to communicate with and make every effort to get a technician to your house to take care of whatever needs to be done.
This entire warranty company is a nightmare. Hard to believe they are still in business..we have submitted several claims with extreme dissatisfaction. They are very very slow about response time. It’s been several months and they are still processing are claims. We have offered to submit copies of the contracted work without evail. Definitely think twice about renewing and may need to contact BBB.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We regret to hear your frustration. Please send your policy number to cblue@choicehomewarranty.com for further assistance.
CHW
Allred was prompt, and got me an earlier appointment. Checked out issue, GFI is now functioning properly.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.