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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,182 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11182 Customer Comments & Reviews
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I tried replying to your emails but you don’t read them. I don’t like my policy, this is not what I discussed with the representative who called me.
Please cancel my policy and don’t cash my payment. On top, you never answer the phone.
I will never recommend Choise home warranty to anyone!! Always have a problem the 40 minute wait time to make a claim , buyer beware stay away from this company I have two years left I wish I can get a refund ....... but was told I can’t ....
Service tech failed to repair refrigerator on first visit. Returned two weeks left later. Stated initial part was bad and would call us that day on details of new parts and when service would be completed. It's been 3 days and no word. Same service we received on the first visit.
too long a time for repair to come to fix leak in sink
My air conditioner went out and I was very worried because of the very high summer temperatures . I called Choice Home Warranty and within a couple of hours, they had arranged an appointment for BW Services to come. That gentleman was so very prompt and efficient! Everything was completed and I once again had my air conditioning within a very short time. Thank you very much!
This company is a fraud. Called to have my microwave repaired. They denied it. Filed an appeal. Never a word. No phone calls retired even though we tried a dozen or more times. No way to treat a customer. Consumer Reports gave it a #1. They need to reevaluate
Great! Highly recommend! I have several appliances and many kids. They have always made sure someone fixes my appliances immediately!
I love the fact that I can reach a service rep about a claim most of the day. What I don't like is that it takes months to resolve an issue. I have had 2 outstanding issues for over 6 months and 1 just got resolved. They need a better way to vet their technicians. The technicians are great however they tend to assign technicians that are pretty far away. The tech comes out on the first visit, does a diagnosis, has to order a part and never comes back because they have gotten paid. The customer should only pay at the end of the job. Not during the first visit. At this point and time, I'm waiting to see if my dryer gets fixed and how they plan to resolve this issue. Adding... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We regret to hear your frustration.
Please email your policy number to cblue@choicehomewarraanty for further assistance.
CHW
Too long on hold and such a hassle. They dont call back
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Based on the information that we have obtained, you were not satisfied with the hold times. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season.
Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST. For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at https://www.choicehomewarranty.com/account-center/?logout.
CHW
I have had Choice Home Warranty for about a year and they find a reason not to cover claims. I been paying for my AC repairs myself because they find a way to not cover or blame the customer. Recently I submitted a claim for the AC not cooling properly on the 2nd floor in my house. The 1st technician came to my house did not do anything but talk and check the inside temperature with a $30 Non-Contact Infrared Thermometer With Laser. The problem persisted and I called again to request someone else because I was not happy with the result from the first person. The 2nd technician came after he missed 2 scheduled visits, he claimed the problem was electrical and left. The second technician... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Dear Clarence,
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Regards,
CHW
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.